Food Service Worker II

Bassett Healthcare Network•Village of Cooperstown, NY

1d•Onsite

About The Position

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. Completes assigned functions within the Food and Nutrition Service department, excellent customer service, operates and maintains the dietary food equipment. Through constant interactions with customers, physicians, nursing, and visitors will provide efficient, courteous, and accurate service. Performs a variety of routine duties in the sanitation area of the Food and Nutrition Service Department. As assigned; promotes meal assistance to all patients on a daily basis (Including meal selection, service and retrieval). Accurately serves food and beverage to patients in accordance with the patient’s diet prescription. Verbally communicates patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption, etc. Competently, uses dietary software for patient diet information, ordering and ticketing. Adheres to all cash handling guidelines.

Requirements

Minimum 1 year of previous food service experience, required
Communication
Building Relationships
Listening
Computer Skills
Attention to detail
Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects
Occasional balancing, climbing, crouching, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception)
Frequent typing/clerical/dexterity, seeing/monitor/computer use, talking.
Constant walking
Occasional bodily fluids/bloodborne exposure, burns, chemical hazards
Occasional noise, wet and/or humid, mists, odors working conditions
The job may require travel from time-to-time, but not on a regular basis

Nice To Haves

High School Diploma or GED, preferred

Responsibilities

Visits all patients on assigned floors for menu selections as observed/reviewed by Clinic Nutrition Manager and Food and Nutrition Service Leader.
Deliver trays and obtains menu selections tactfully and with concern for patient well-being as indicated by observation, nursing feedback and patient survey ratings.
Maintains accurate cash drawers as observed by the Leader completing the cash deposit.
Performs a variety of customer, food and sanitation related activities, troubleshooting as needed.
Develop and maintain 100% of the time excellent communication skills with patients, customers and coworkers.
Respond to patient and customer issues and concerns in a timely manner as observed by Food and Nutrition Service Department Leader and feedback from other staff.
Assesses the needs of the customer, and delivers products to meet these needs as reflected on biannual retail survey and random customer interviews by Leader.
Records food temperatures during meal hours, and takes action when temperatures are not to Standards.
Adheres to the BHN Personal Appearance policy and wears provided uniforms during scheduled shifts.
Completes all daily washing and sanitizing 100% of the time as observed by Food and Nutrition Service Department Leader and feedback from other staff. Any exceptions will be reported to the Food and Nutrition Service Department Leader.
Maintains a safe and clean work area 100% of the time as observed by Food and Nutrition Service Department Leader and feedback from other staff.
100% compliance on all record keeping requirements.
Perform all assigned daily and monthly cleaning as observed by Food and Nutrition Service Department Leader.
Completes weekly cleaning list as observed by the Food and Nutrition Service Department Leader.
Performs appropriate role with regard to equipment maintenance and supplies.
Respects and uses equipment appropriately 100% of the time as observed by Food and Nutrition Service Department Leader and feedback from other staff.
Will train new employees in the correct manner of workflows as observed by the Leader.
Will clean and stock immediate work area before leaving at end of shift as observed by FSW III or Leader.
Controls food and paper waste and uses resources efficiently as observed by FSW III and Leader.
Maintains and checks floor par stocks on assigned floors and on call rooms as observed by Food and Nutrition Service Department Leader, Nursing Staff and feedback from other coworkers.
Ensures excellent customer service.
Will present a professional courteous manner 100% of the time when dealing with patients, physicians, visitors and staff as observed by Food and Nutrition Service Department Leader and feedback from other staff. Any exceptions are to be reported to the Food and Nutrition Service Department Leader.
Will greet each patient and customer with a smile and a helpful demeanor, 100% of the time as observed by Leader.
Will resolve customer complaints in a polite manner, with an eye to resolution that meets the expectations of the patient or customer.
Treats co-workers with respect and allows for different work styles and viewpoints.
Plays an active role in department huddles.
Performs similar or related duties as requested or directed.