Food Service Worker II

Mass General Brigham•Newton, WA

2d•Onsite

About The Position

The Food Service Worker II serves patients through the Room Service meal delivery program at Newton-Wellesley Hospital. The role supports patients with meal ordering, delivers meals and nourishments, verifies that trays correspond to diet orders, and coordinates with patients, families, nursing units, the Nutrition and Food Service Department, and Call Center representatives. It also maintains nourishment kitchens, completes temperature and stock records, and supports food-tray operations. The position requires professional customer service, accuracy, safe food-handling practices, and the ability to work calmly under pressure.

Requirements

Knowledge of food-service kitchens and food safety and cleanliness standards.
Strong communication skills, including the ability to read and understand English, comprehend information, respond appropriately and quickly, and communicate clearly and professionally in writing and verbally.
Ability to work independently and complete assigned tasks safely and correctly with good time management.
Ability to follow instructions and follow through.
Excellent customer-service skills, including initiative and ownership of concerns and appropriate follow-up.
Flexibility, a strong work ethic, and commitment to patients and team members.
Computer literacy, including speed and accuracy and the ability to learn and use new computerized systems.
Excellent organizational skills and ability to multitask accurately while maintaining customer-service standards.
Neat, professional appearance.

Nice To Haves

High school or vocational school graduation; some college preferred.
3–5 years of food-service experience.

Responsibilities

Serve meals to patients professionally, courteously, and efficiently.
Follow hospital regulatory requirements, including patient-identification procedures, hand hygiene, infection-control policies, and isolation precautions.
Instruct patients on the meal-ordering system using the established script and assist patients or family members with orders as needed.
Assess whether patients can use the meal-ordering system and follow up with an appropriate staff member when they cannot.
Deliver the correct diet-compliant menu and inserts promptly, deliver between-meal nourishments, and expedite requested changes or diet-compliant substitutes.
For diabetic patients, notify Nursing that the tray has arrived and is to be delivered.
Retrieve completed meals from patient rooms promptly.
Record nutrient intake for physician-ordered calorie counts and provide calorie-count information to Dietary Call Center personnel.
Enter meal orders into CBORD.
Act as a liaison among patients, nursing units, the Nutrition and Food Service Department, and Call Center representatives; communicate information that can improve patient meal service.
Take ownership of patient meal-service concerns, mediate them, and ensure resolution while advocating for patients.
Serve as a quality-assurance control point for all aspects of the Room Service program.
Complete nourishment-kitchen stock sheets and fax or hand-deliver them to the Call Center.
Restock food and non-food items to established par levels, rotate perishables according to departmental policy, and check and record refrigerator temperatures.
Check assigned nourishment-kitchen temperatures and complete temperature logs.
Keep nourishment kitchens clean and organized.
Help load and transport food trucks for patient tray service as needed.
Ensure patient-tray items match the diet order and tray ticket, identify potential problems, and follow through by informing appropriate staff.
Perform other duties as requested.