Food Service Supervisor - Nutrition Services

Glens Falls Hospital • City of Glens Falls, NY

9d • $23 - $34

About The Position

The Food Service Supervisor oversees staff, food preparation, and meal delivery to ensure patients, visitors, and hospital employees receive safe, nutritious meals on time. The role helps manage the hospital food service department so meals meet patients’ dietary needs and hospital safety standards.

The supervisor maintains food quality, temperatures, and portion sizes; coordinates kitchen equipment safety and staff training; ensures kitchen and cafeteria sanitation; and may perform diet clerk duties. The position also manages staffing schedules and employee performance, maintains departmental documentation and quality assurance records, reviews survey and test-tray results, and coordinates employee training and customer-service improvements. Additional duties include handling cash and register readouts, supporting customer service on patient units and in the cafeteria, covering in-services, and preparing cafeteria and clinical marketing or signage for special events and meetings.

Requirements

• An AAS degree or at least three years of experience in institutional foodservice management.
• Obtain Serv Safe certification within six months of employment.
• Good verbal and written communication skills, including listening ability.
• Ability to incorporate foodservice knowledge into daily practices.
• Well versed in all supervisory areas.
• Computer literacy.
• Ability to give directions in a timely manner.
• Ability to identify staff members’ level of comprehension for training purposes.

Responsibilities

• Maintain food temperatures, portion sizes, and quality, and make appropriate menu substitutions in connection with therapeutic diets, taste, and temperature checklist requirements.
• Hold staff accountable for completing duties and ensure they understand their job responsibilities.
• Coordinate with Engineering to ensure equipment is safe and train staff in proper equipment use.
• Maintain sanitation and safety in the kitchen and cafeteria.
• Check floor refrigerators for appropriate par levels, dates, cleanliness, neatness, and completion to meet sanitation standards.
• Work in the diet office and perform diet clerk duties as needed.
• Prepare weekly and daily staff schedules and update them as needed to maintain appropriate service levels.
• Monitor and evaluate employee performance and attendance, and take or recommend action for improvement when necessary.
• Maintain documentation and keep databases up to date.
• Review and maintain Quality Assurance documentation and make improvements as indicated.
• Ensure test trays and patient and cafeteria surveys are completed as scheduled; review results and implement recommended changes into practice and procedures.
• Work with staff, nursing, patients, and other customers to identify training needs, emphasizing customer service and improved Press Ganey scores.
• Track employee development through quizzes and observation, and develop a reward system to encourage progression, motivation, participation, and opportunity.
• Regularly in-service staff on departmental and organizational policy changes.
• Work with the Department Manager and Production Manager to develop training and education programs.
• Count cash and read out the register.
• Ensure exceptional customer service on patient units and in the cafeteria.
• Cover in-services and prepare cafeteria and clinical marketing or signage for special events and meetings.

Benefits

• The employer describes its benefits offerings as valuable and competitive; details are available on its career page. Offerings are available to active full-time and part-time employees working at least 30 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree