Food Service Supervisor-Cherry Point

ServiceSource, Inc • Cherry Point, NC

2d • Onsite

About The Position

This position involves working under the direction of the Project Manager, assisting in planning, creating processes and procedures, and managing customer service relations. The supervisor is responsible for coaching employees, resolving issues, and ensuring adherence to company, Sodexo, and Marine standards. Key duties include conducting daily huddles for training, safety, sanitation, and quality control, and ensuring all employees meet contract requirements for QAE, customer service (5 Star), safety, cleaning, food serving, and sanitation. The role also involves performing Project Manager duties in their absence. Primary responsibilities include following Standard Operating Procedures, monitoring food safety and sanitation, ensuring Sodexo 5-Star program compliance, conducting daily inspections of food service and facilities, checking HACCP logs, and holding pre-service meetings. Additional tasks include reporting equipment issues, relaying information to subordinates, optimizing manpower, managing employee breaks, ordering supplies, maintaining facility cleanliness, assisting with training, handling receipts, and writing reports.

Requirements

• High school diploma or General Educational Development (GED)
• Must pass ServSafe accreditation within 30 days of hire.
• Ability to learn your team, set clear expectations, and follow up.
• Ability to motivate employees and resolve conflicts.
• Ability to manage time effectively, be nimble and work in a fast-paced environment.
• Sound decision-making skills.
• Excellent interpersonal skills.
• Exceptional verbal and written communication skills.
• Excellent customer service skills in order to solve issues before they become problems and help create customer loyalty.
• Knowledgeable in sanitation.
• Knowledgeable in conducting training.
• Knowledgeable in security.
• Ability to interact effectively with a wide range of individuals in a diverse community and environment.
• Basic ability to operate a computer using Microsoft Office software.

Nice To Haves

• Associate degree or Bachelor’s degree in any subject.
• 1-3 years of supervising a minimum of 5-10 employees.
• Food service experience.

Responsibilities

• Work under the direction of the Project Manager.
• Assist Project Manager in planning, creating processes and procedures, and customer service relations.
• Coach and solve issues and concerns.
• Encourage and support employees to ensure they are meeting all company, Sodexo, and Marine standards.
• Hold daily huddles to go over toolboxes, drills, initiate training, safety, sanitation, and quality control programs.
• Ensure all employees meet and exceed contract requirements for QAE, customer service (5 Star), safety, cleaning, food serving, and sanitation.
• Perform duties as Project Manager in their absence.
• Follow all Standard Operating Procedures, for Daily Operations.
• Follow-up with employees to ensure they are adhering to all food safety, sanitation, and customer service on serving lines and during meal periods.
• Work with employees to meet and exceed Sodexo 5-Star program daily.
• Perform daily inspection of food serving, proportions, line/area setup, and cleaning to meet contract and QAE requirements.
• Perform daily facility inspections and forward reports of deficiencies to the Project Manager.
• Routinely check HACCP logs for correct temperatures.
• Hold pre-service meeting with employees.
• Notify supervisor immediately of malfunctioning, inoperative, unsafe, or hazardous equipment clean or used by contract personnel.
• Receive, document and relay all pertinent information to subordinate employees as related to job performance.
• Utilize available manpower to the fullest extent during peak hours and employee breaks.
• Assign employee breaks and replace absent employees for their particular shift.
• Order supplies.
• Keep facilities clean.
• Assist employees with mandatory trainings.
• Handle receipts for each shift.
• Write reports and recommendations as needed.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees