Food Service Representative

Trinity Health • Ann Arbor, MI

13d • $16 • Onsite

About The Position

Assumes responsibility for general nutritional patients and collection of food preferences and menus. Acts as the department guest relations representative, resolving concerns of patients. Exceptional customer service skills are a must. This role involves discussing menus with patients and families, receiving patient phone calls, inputting menu selections, and offering guidance on prescribed diets. The representative works with diet technicians and dietitians to resolve issues and meet special requests. Responsibilities include delivering meals, assisting with patient needs, communicating via portable telephones, taking food service supplies to patient rooms, and potentially preparing simple foods like sandwiches and salads. Maintaining records, ensuring accurate menu selections, and fostering good working relationships are also key aspects of this position.

Requirements

• High school diploma or GED preferred.
• Ability to speak, read, and write English is required.
• Ability to read, write, and perform math calculations.
• Ability to walk and stand for long periods of time – up to 100% of the work day.
• Ability to lift / push up to 50 lbs.
• Ability to concentrate and pay close attention to detail for up to 50% of work time.
• Interpersonal skills to communicate effectively with staff and other department personnel and patients.

Responsibilities

• Discusses menus with patients and families on a daily basis offering consultation in selection of food items and guidance regarding menu planning.
• Receive patient phone calls, input menu selections and offer guidance on following prescribed diet.
• Works with Food Service Diet tech and Clinical Dietitian-Food Service to resolve food/menu problems and meet special requests of patients.
• Can deliver meals to patients’ bedside. Assist with all needs/respond/resolve all concerns and requests.
• Communicate with portable telephones to assure all patients’ needs are met.
• Take food service supplies (as needed) to patient rooms/outpatient clinics.
• May be asked to prepare simple foods like sandwiches/salads.
• Maintains various records such as: tray delivery/pick-up times.
• Responsible for completed/accurate menus selections for patients (as assigned).
• Maintains good rapport and cooperative relationships.
• Approaches conflict in a constructive manner.
• Helps to identify problems, offer solutions, and participate in their solutions.

Benefits

• Competitive compensation, DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout SJMHS and Trinity Health
• Tuition Reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED