Food Service Operations Manager

Nouria Energy Services • Londonderry, NH

17h

About The Position

The Food Service Manager is responsible for maximizing the store’s food service sales, inspiring excellent customer service, maintaining quality and safety standards, managing inventory, and controlling costs. The role also requires building and motivating a high-performing team.

The manager oversees daily operations across all food service areas, including made-to-order and commissary food, bakery, and dispensed beverages. They supervise shifts, develop employees, address customer complaints, maintain food safety, manage inventory and operational costs, and enforce company procedures. They also oversee customer service, safety, security, environmental compliance, and the condition of the store and its surroundings.

The position includes physical work such as maintaining store facilities, traversing all areas of the store, lifting up to 50 pounds, and standing for prolonged periods, as well as prolonged periods sitting at a desk and working on a computer.

Requirements

• ServSafe Certification.
• Proven work experience as a Restaurant Manager, Restaurant General Manager, or in a similar role.
• Proven customer service experience as a manager, including a track record of problem solving.
• Extensive food and beverage knowledge.
• Strong leadership, motivational, and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.
• Ability to lift up to 50 pounds at times.
• Ability to traverse and access all areas of the store.
• Ability to work prolonged periods standing and sitting at a desk while using a computer.

Responsibilities

• Manage daily operations of all food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages.
• Deliver superior service and maximize customer satisfaction; respond efficiently and accurately to customer complaints.
• Organize and supervise shifts, appraise staff performance, provide feedback, and coach employees in specific food service areas.
• Ensure compliance with food safety standards and control operational costs, waste, and lost sales.
• Order and maintain appropriate inventory of goods, supplies, kitchen utensils, and cleaning products.
• Train new and current employees in customer service practices; recruit, hire, and train employees as needed.
• Enforce company procedures and protocols and perform other store tasks assigned by the Store Manager.
• Implement Nouria’s customer service program, greet customers, suggest purchases, and promote specials.
• Minimize safety risks and ensure employees are trained on safety procedures and comply with them.
• Enforce environmental and hazardous-material regulations and maintain store safety and security.
• Document accidents and incidents; promptly report and investigate workplace accidents, injuries, incidents, or illnesses.
• Maintain the customer environment inside the store and around its perimeter.
• Operate assigned equipment safely and efficiently and support the Nouria Safety and Health program.
• Complete safety orientations for new or transferred employees, inspect for workplace hazards, and initiate corrective action.
• Encourage employees to report unsafe conditions or practices and promote a quick return to work for employees under supervision.
• Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities.

Benefits

• Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Eligibility and plan provisions are subject to program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed