Food Service Operations Manager

Nouria•Londonderry, NH

About The Position

The Food Service Manager is responsible for maximizing store food service sales, delivering and inspiring excellent customer service, maintaining quality and safety standards, effectively managing inventory, and controlling costs. The role also requires building and motivating a high-performing team. The manager oversees the daily operation of all food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages such as coffee, fountain drinks, and slush. Responsibilities include managing shifts and staff, resolving customer complaints, maintaining food safety and operational standards, recruiting and training employees, controlling inventory and waste, and implementing Nouria’s customer service, safety, and health programs. The position also involves maintaining the safety, cleanliness, security, and appearance of the store and its surrounding areas; complying with environmental and hazardous-material regulations; operating assigned equipment safely; and responding to workplace hazards, accidents, injuries, and incidents. The role may include other store duties assigned by the Store Manager.

Requirements

ServSafe certification.
Proven work experience as a Restaurant Manager, Restaurant General Manager, or in a similar role.
Proven managerial customer service experience and a track record of problem-solving.
Extensive food and beverage knowledge.
Strong leadership, motivational, and people skills.
Working knowledge of food service and coffee equipment.
Ability to troubleshoot minor problems.
Ability to lift up to 50 pounds at times.
Ability to traverse and access all areas of the store.

Responsibilities

Oversee daily operations of all food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages.
Deliver superior customer service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Organize and supervise shifts.
Assess staff performance, provide feedback, improve productivity, and coach employees in specific food service areas.
Ensure compliance with food safety standards.
Control operational costs and moderate waste and lost sales.
Order and maintain appropriate inventory levels of goods, supplies, kitchen utensils, and cleaning products.
Train new and current employees in proper customer service practices.
Recruit, hire, and train employees as needed.
Enforce company procedures and protocols.
Perform other store tasks as assigned by the Store Manager.
Greet customers warmly, suggest purchases, and promote specials.
Take full responsibility for implementing Nouria's customer service program at the site.
Minimize safety risks to employees, customers, and suppliers; ensure employees are trained on safety policies and verify compliance.
Enforce environmental and hazardous-material regulations.
Maintain store safety and security and document accidents or incidents.
Manage upkeep of the customer environment inside the store and around its perimeter.
Operate assigned equipment safely and efficiently.
Support implementation of the Nouria Safety and Health program.
Promptly report and investigate workplace accidents, injuries, incidents, and illnesses involving employees at the location.
Complete new-employee safety orientation for new or transferred store employees.
Inspect the store regularly for workplace hazards and initiate corrective action immediately.
Encourage employees to report unsafe conditions or practices and initiate corrective action.
Promote a quick return to work for employees under supervision.
Ensure the physical maintenance, safety, cleanliness, and attractiveness of store facilities.
Perform other related duties as required.