Food Service General Manager

IntrepidGS•McLean, VA

2d•$120,000 - $145,000

About The Position

The Food Service General Manager oversees daily food service operations in a secure intelligence community environment. The role is accountable for food quality, personnel supervision, budgeting, inventory management, customer satisfaction, and compliance with food safety, organizational, contractual, and security requirements. The General Manager maintains efficient operations and high service standards while leading a professional team in support of organizational and mission requirements. The position manages food preparation, meal service, catering, and special events; coordinates with site leadership, government representatives, vendors, and other stakeholders; and develops and manages the annual operating budget. It monitors customer satisfaction, maintains equipment, supports inspections and audits, ensures staff training, develops operating procedures, and manages staffing, inventory, and contingency planning.

Requirements

A bachelor's degree in Hospitality or General Studies, or an associate degree in Culinary Arts; extensive professional experience may be approved in substitution for a degree.
At least five years of relevant professional experience in food service management, hospitality operations, culinary services, restaurant management, or a related field.
Demonstrated experience in personnel supervision, food service operations, and operational management.
Knowledge of food safety, sanitation, inventory control, and cost management practices.
Strong leadership, communication, organizational, and problem-solving skills.
Active Top Secret SCI with CI Polygraph clearance.

Responsibilities

Manage daily food service operations, including food preparation, meal service, catering, and special events.
Coordinate with site leadership, government representatives, vendors, and other stakeholders to meet operational needs.
Develop and manage the annual operating budget, track expenses, and prepare financial and performance reports for leadership.
Monitor customer feedback and satisfaction, and promptly and professionally resolve complaints or service issues.
Ensure equipment is properly maintained and coordinate repairs and preventive maintenance to minimize service disruptions.
Prepare for and respond to health inspections, internal audits, and contract compliance reviews; implement corrective actions as needed.
Ensure personnel complete required food safety, workplace safety, and security training, and maintain training records.
Develop and enforce standard operating procedures for food handling, cash handling, and daily operations.
Manage scheduling, timekeeping, and labor costs to meet operational demands within budget.
Oversee receiving, storage, and rotation of food and supplies to reduce waste and maintain freshness.
Plan and execute catering and special events in support of mission and leadership requirements.
Develop contingency plans to maintain food service operations during emergencies, staffing shortages, or supply disruptions.