Commercial Appliance Technician

Benedict Sales & Service•Altoona, WI

About The Position

Benedict Sales & Service is hiring a Food Service Equipment Technician to maintain, repair, and install commercial food service equipment for bars and restaurants, convenience stores, grocery retailers, and other customers. Equipment includes ovens, fryers, grills, char-broilers, dishwashers, brewers, ranges, combi-ovens, ice machines, mixers, and microwaves. The work is exclusively commercial, not residential. The technician primarily works independently under direct supervision, with occasional team or group work, and has no direct reports. The role includes troubleshooting, repairs, equipment installation and calibration, parts inventory, and recording work in a computerized management system. It also involves customer communication and payment collection before certain service calls. The position requires travel between job sites and work locations for about 75% of the time. The schedule may be non-standard and can include occasional voluntary emergency on-call work, nights, weekends, and holidays. The role has physical demands including frequent walking, bending, and lifting or carrying items up to 50 pounds, and occasionally 75 pounds or more.

Requirements

At least 3 years of experience servicing or repairing commercial cooking equipment.
Demonstrated knowledge of AC/DC circuits and experience using a multimeter.
High school diploma or equivalent.
Valid Class D driver's license and eligibility for commercial insurability.
Excellent troubleshooting, problem-solving, mechanical, and analytical skills.
Strong electrical aptitude and knowledge of AC/DC circuits.
Knowledge and understanding of commercial food service equipment.
Ability to work effectively in a high-stress, fast-paced environment.
Ability to plan, organize, and prioritize work tasks.
Ability to use power tools, hand tools, multimeters, thermometers, pressure gauges, and other testing devices.
Ability to run piping and PVC.
Ability to read and interpret operation and repair manuals, schematics, and mechanical blueprints.
Ability to follow instructions and meet deadlines.
Basic computer skills and ability to learn computer programs.
Ability to travel between job sites and work locations 75% of the time.
Ability to work a non-standard schedule that may include occasional voluntary emergency on-call work, nights, weekends, and holidays.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos, and to communicate effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to maintain a stationary position for 2–4 hours while traveling between job sites.
Ability to walk frequently, use a commercial vehicle and power tools, perform repetitive finger and hand movements, extend arms outward and upward, and bend elbows.
Ability to occasionally climb stairs, stepstools, and ladders and frequently bend, stoop, and access small or confined spaces.
Ability to communicate and exchange accurate information orally and in writing, perceive normal speech, and make fine discriminations in sound.
Ability to observe details at close and distant ranges, use peripheral vision and adjust focus, and visually operate vehicles and equipment and read technical information.
Ability to frequently lift, push, or carry items up to 50 pounds and occasionally 75 pounds or more.
Ability to work near moving mechanical parts and tolerate frequent loud noise and vibration, as well as occasional outdoor weather conditions.

Nice To Haves

Vocational or technical school training.
Manufacturer training.

Responsibilities

Troubleshoot, repair, and modify commercial food service and cooking equipment.
Install, start up, and calibrate new and used equipment.
Read and interpret technical drawings, including blueprints and electronic or mechanical schematics, to repair and maintain equipment.
Troubleshoot complex equipment problems when the cause is not immediately apparent.
Maintain an inventory of replacement parts and order replacements.
Use a computerized management system to accurately record work progress and history.
Collect payment from applicable customers before service and direct payments to appropriate personnel for processing.
Set and achieve individual goals and contribute to department goals and a team environment.
Safely operate and maintain a company vehicle, tools, and equipment.
Respond to customer needs with effective communication, assertiveness, versatility, and follow-through.
Demonstrate professionalism, timeliness, and accuracy, and represent the company positively.
Comply with company and industry safety standards.
Perform other duties as assigned by authorized personnel.