About The Position
ChristianaCare is seeking a customer-focused and compassionate Patient Dining Associate / Call Center Representative to serve as a critical connection between patients and nutritional services. In this role, you will collect patient meal selections, ensure menu choices comply with physician-ordered diets, process meal requests through the CBORD system, and deliver exceptional customer service that supports a positive patient experience. The ideal candidate enjoys helping others, excels in a fast-paced environment, and has strong communication, organizational, and customer service skills.
Requirements
- High school diploma or GED equivalent.
- Strong customer service and communication skills.
- Basic computer proficiency.
- Ability to work effectively in a healthcare environment.
Nice To Haves
- Six months of food service experience.
- Call center or telephone customer service experience.
- ServSafe Certification.
- Experience working in a hospital or healthcare setting.
- Experience using CBORD or similar food service management software.
- Knowledge of therapeutic and modified diets, calorie counts, and fluid restrictions.
- Ability to interpret diet orders and menu selections accurately.
- Strong verbal and written communication skills.
- Ability to perform basic mathematical calculations.
- Excellent interpersonal and customer service skills.
- Strong problem-solving and service recovery abilities.
- Ability to use computers, tablets (iPads), telephone systems, and food service software applications.
- Ability to exercise sound judgment, professionalism, and discretion when interacting with patients and staff.
Responsibilities
- Receive and manage patient meal orders through the telephone menu ordering system.
- Explain the menu ordering process to patients using established nutrition service scripts.
- Guide patients in selecting menu items that align with prescribed dietary restrictions and nutritional requirements.
- Review and adjust menu selections in accordance with diet orders, facility guidelines, and the Diet Clerk Reference Manual.
- Make dietary modifications and age-specific menu adjustments following established nutrition standards.
- Calculate fluid allowances and prepare meal trays for patients with fluid restrictions.
- Communicate nutrition and food service-related concerns to management, technicians, and dietitians as needed.
- Respond to patient inquiries and provide timely service recovery when issues arise.
- Demonstrate a "patient comes first" approach in every interaction.
- Provide professional, courteous, and compassionate service to patients, visitors, co-workers, and clinical staff.
- Promote patient satisfaction through effective communication and problem resolution.
- Participate in patient satisfaction initiatives and committee meetings as requested.
- Utilize the CBORD food service management system to process patient meal orders and menu selections.
- Generate and review meal reports and nourishment reports as required.
- Support meal service operations during system downtime by manually reviewing and processing patient menus.
- Assist with meal tray preparation for patients with specialized dietary needs.
- Operate dishwashing and ware-washing equipment according to established safety and sanitation guidelines.
- Perform proper cleaning and sanitizing procedures in pot-washing and patient tray areas.
- Maintain compliance with departmental, regulatory, and organizational safety standards.
- Report safety concerns, hazards, or equipment issues promptly to leadership.
- Support Food & Nutrition Services operations as needed.
- Perform other duties as assigned.
Benefits
- health insurance
- paid time off
- retirement
- employee assistance program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
