Food Service Aide, Food Services

Heywood Hospital•Gardner, MA

19h•Onsite

About The Position

The Food Service Aide works in patient tray assembly, the cafeteria, dish room, pot room, and food preparation areas. The role fills in for the grill cook and cold prep person as needed and performs general cleaning and stocking duties. The position prepares and assembles patient meals, maintains food-service equipment and work areas, and supports delivery of food and supplies to patient care units and other departments. The role requires courteous, respectful interactions and a commitment to patient, visitor, and staff safety, privacy, confidentiality, cleanliness, and infection-prevention practices. Employees work with departmental teams, respond appropriately to emergencies, report incidents, follow hospital policies and mandatory requirements, and prioritize work according to changing customer needs.

Requirements

Able to follow written instructions.
Capable of working in a busy environment.
Knowledge of weights, measurements, and basic math.

Nice To Haves

Prior healthcare food service or restaurant experience.

Responsibilities

Interact with everyone in a friendly, courteous, and respectful manner, offer assistance, and find someone who can help when needed.
Protect privacy and confidentiality while helping others maintain awareness.
Maintain a clean and safe hospital environment and respond appropriately and immediately to emergencies.
Help provide a safe, healthy, comfortable environment for patients, visitors, and staff while minimizing risk and injury.
Follow regulations and hospital policies, including the Attendance and Tardiness Policy, and complete hospital and department-specific mandatory requirements.
Report incidents in a timely and effective manner.
For employees with direct patient contact, actively engage in, monitor, and enforce hand hygiene compliance.
Work with departmental teams and maintain a clean, comfortable environment for patients and visitors.
Remove or arrange for the immediate removal of safety hazards.
Prioritize work based on changing customer needs.
Keep equipment clean and in working condition and ensure necessary materials and supplies are available.
Portion desserts; stock refrigerators with milk, juices, desserts, beverages, and condiments; brew coffee; and stock service lines with disposables.
Prepare sandwiches according to patient menu choices and assemble trays with cold food, beverages, condiments, utensils, hot food, sandwiches, and plate garnish.
Unset food carts, clear the cafeteria conveyor belt, load dishes, glasses, and flatware into racks and the dish machine, and return clean items to service.
Record dish machine wash and rinse temperatures at each meal and report improper temperatures to the supervisor.
Deliver floor stock and transfers to patient care units and other departments according to par levels or order forms, and deliver late trays to patient care units and outpatient areas as ordered.
Set up and deliver celebration meals to the Obstetrics Department as requested.
Clean and sanitize worktables, shelving, storage cabinets, dish room tables, work sinks, and utility carts according to the posted schedule.