Food Server Assistant

Nemacolin•Wharton Township, PA

10d•Onsite

About The Position

As a Food Server Assistant at Nemacolin, you will have an opportunity to work on a team environment that creates excitement for the resort's guests and members. You will be responsible for creating “Real Life Magic” alongside the rest of the restaurant waitstaff. You will also provide extraordinary guest service and showcase an ability to go above and beyond in all situations. The candidate selected for this role must have the ability to exercise good judgement in a variety of situations, while utilizing interpersonal skills and luxury hospitality standards to create a world-class dining experience.

Requirements

High school diploma or equivalent
Minimum of 2 years of experience in a guest service role
Friendly and out-going personality.
Excellent communication skills.
Ability to stand up to 8 hours at a time.
Must be able to speak the English language fluently.
Ability to lift at least 15lbs.
Must be able to handle high-pressure situations.
Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.

Nice To Haves

Customer service experience preferred
Restaurant experience a plus
Strong understanding of hospitality industry helpful

Responsibilities

Responsible for actively building & retaining guest relations, acting as a direct support to servers throughout service, contributing to the guest experience
Serves guests in a variety of environments, providing tasks such as but not limited to water & bread service
Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties.
Creating a genuine experience for dining & beverage service, following all SOPs & SOS, resort standards & guest expectations, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interaction & verbiage.
Strong preparation skills – including but not limited to setting up workspace for shift, following health regulations & best practices, preparing sidework stations, folding napkins, & safely & accurately maintaining daily sidework throughout service
Creates & maintains a clean work environment, including but not limited to specific outlet & outlying areas, the dining room & guest view spaces
Maintaining accurate menu knowledge of cocktails, liquor, beer, wine & food menus, including but not limited to allergens.
Assist other associates during service, as needed, such as food runners & hosts
Has the ability to operate the RMS – sevenrooms application, to assist with seating guests, if needed
Notify management of hazardous conditions
Obtain & maintain a RAMP certificate, adhering to the safety regulations & laws set by the state regarding alcohol management & service
Excellent communication skills and relationship building with the serving staff & the guests.
Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.

Benefits

Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Competitive hourly wages
Attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community