Food Runner-PT

Valley Forge Casino Resort•King of Prussia, PA

About The Position

The Food Runner delivers food and beverages from the kitchens to Food Hall outlets and provides excellent service to dining guests. The role includes preparing food orders, setting trays, transporting items to service areas, maintaining breakdown areas and condiment tables, and completing setup, stocking, and closing duties. The Food Runner helps create an entertaining environment through courteous, efficient service and positive interactions with guests and coworkers. The position requires maintaining cleanliness, safety, sanitation, uniform, appearance, and hygiene standards; following company policies and applicable state liquor laws; communicating guest feedback to supervisors; and performing other related duties as assigned. Work assignments may cover days, nights, weekends, and holidays in a fast-paced environment.

Requirements

Must be at least 21 years of age.
Must be able to obtain RAMP alcoholic certification.
Able to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat, and grasp.
Able to walk and stand for eight hours, with repeated bending and lifting.
Able to repeatedly lift and carry small and large trays and/or bus tubs weighing up to 50 pounds.
Ability to work in a high-pressure, fast-paced environment.
Ability to handle or seek assistance with guest-related situations.
Ability to effectively communicate with guests, coworkers, and management.
Ability to effectively communicate in English.
Must pass all training and tests associated with the job.
Shift assignments may be irregular and cover days, nights, weekends, and holidays.

Nice To Haves

High school diploma or GED preferred.
One to three months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Deliver food and beverages from kitchens to Food Hall outlets.
Refill, set and reset, stock, clear, and clean dishes, glassware, silverware, linens, condiments, beverages, napkin holders, and other supplies.
Provide excellent customer service and promote positive guest and coworker interactions.
Relay guest complaints and compliments to the appropriate supervisor.
Follow company and departmental policies, procedures, and guidelines.
Adhere to health and sanitation guidelines, including food and beverage policies and procedures.
Maintain uniform, appearance, and hygiene standards.
Prepare food orders, set trays, and transport food and beverage items to service areas.
Maintain breakdown areas and condiment tables.
Complete setup, stocking, and closing duties on time.
Maintain a clean, safe, and hazard-free work area.
Follow applicable state liquor laws.
Perform related duties as assigned by leadership.