Food Runner - Beauty & Essex Las Vegas

Tao Group Hospitality•Las Vegas, NV

6d•Onsite

About The Position

The Food Runner delivers all food menu items to guests, accurately describes each item, and serves as a liaison between servers and chefs. The role interacts with guests, team members, and supervisors in a polite, courteous, and hospitable manner to help ensure an exemplary guest experience. The Food Runner anticipates guest needs; provides professional, timely service; maintains tables and venue cleanliness; and communicates guest needs to front-of-house and heart-of-house staff, managers, and chefs. The position requires knowledge of food menus, ingredients relevant to allergies, the venue and company, and general knowledge of beverage menus. It also includes setting up and stocking the runner’s station, completing opening and closing side-work, attending meetings and training, reporting equipment or furniture damage, and supporting fellow team members. The work takes place in office, casino, nightclub, bar, lounge, and/or restaurant environments. Conditions may include varying noise levels, crowds, smoke, cleaning materials, and a fast-paced, somewhat stressful atmosphere. The schedule may include extended hours, irregular shifts, evenings, weekends, and holidays. The team member must maintain a professional, neat, and well-groomed appearance and handle interactions with guests and colleagues professionally and courteously.

Requirements

Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to work effectively in a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Nice To Haves

Previous hospitality experience is preferred.
Previous food running experience is preferred.
Previous experience in a high-volume restaurant, nightclub, or lounge is preferred.

Responsibilities

Anticipate and accommodate guests’ needs.
Provide professional and exceptional service.
Deliver and accurately describe food items to guests in a timely manner.
Perform table maintenance and bus excess tableware.
Maintain general cleanliness of venue areas throughout service.
Follow supervisors’ instructions, communicate with and support coworkers, and work as part of a team.
Maintain in-depth knowledge of food menus, the venue, and the company, and general knowledge of beverage menus.
Know ingredients in food items as they relate to allergies.
Comply with Department of Health standards.
Communicate guest needs to front-of-house and heart-of-house support staff, managers, and chefs.
Set up and stock the runner’s station and complete assigned opening and closing procedures and side-work.
Report breakage and equipment or furniture damage to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening to and observing team members, share knowledge, and lead by example.
Maintain a positive and professional attitude and support fellow team members.
Assist with or complete additional tasks as assigned.