Food Runner - Rise

Hard Rock Hotel & Casino Ottawa

6d•Onsite

About The Position

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance to company standards.

Requirements

Familiarity with food, beverage, and wine service.
Knowledge of table service procedures and table etiquette.
Excellent customer service skills.
Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
Two years’ table service experience.

Responsibilities

Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc.
Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
Anticipates, identifies, and provides for guest needs.
Performs inventories and other duties as assigned.
Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines.
Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 20 pounds, as well as serve food items and beverages.
Ability to review and comprehend all necessary documentation.
Ability to take orders, recite specials, and point specific items out on the menu to customers.
Ability to stand throughout an eight-hour shift.
Ability to effectively and efficiently move throughout the restaurant and the kitchen area.
Ability to communicate effectively with customers and all levels of employees.
Must be flexible to work varying shifts and time schedules as needed.