Coordinator, Food Recovery Program

SPOONFULS INC•Taunton, MA

1d•Onsite

About The Position

The Food Recovery Coordinator manages a defined route of vendor and beneficiary partners in the Southeastern Massachusetts region. The role involves building and maintaining partner relationships, conducting site visits and quality audits, driving Spoonfuls’ box truck and refrigerated van, following vehicle safety and compliance protocols, and maintaining food recovery, inventory, and partner data. The coordinator collects, inspects, weighs, loads, tracks, and delivers perishable and nonperishable food to beneficiary partners on the same day it is acquired. As a representative of Spoonfuls, the coordinator is expected to be committed to the organization’s mission and provide reliable, respectful service to partners and colleagues. The role requires flexibility to accommodate regular routes as well as occasional schedule changes and one-time pickup or delivery needs. Schedule changes are coordinated with and approved by the office team. The position is full-time, Monday through Friday. Depending on the route, scheduled hours are 7:00 a.m.–3:00 p.m. or 7:30 a.m.–3:30 p.m.; route start times vary by region, and end times may vary day to day. Evening and overtime shifts may occur periodically. The coordinator may need to travel to another work location to cover responsibilities, with advance notice. The work includes driving for extended periods, handling food and equipment, loading and unloading products, and working outdoors and in refrigerated environments. Coordinators may work alone or with a teammate, and must follow food-safety requirements, vehicle regulations, and company procedures.

Requirements

Acceptable motor vehicle report with no serious motor vehicle issues in the past three years, as determined by HR and the Senior Manager; MVR review also occurs annually after hire.
Consent to enrollment in a Driver’s License Monitoring System.
Hold a valid driver’s license and have at least three consecutive years of licensed driving experience.
Possess or be able to obtain a current DOT physical card in accordance with state and federal regulations.
If not already certified, be able to obtain a ServSafe Food Handler certification within seven days of hire and maintain and update it.
Demonstrated customer-service skills and interest in and passion for Spoonfuls’ mission.
Willingness and ability to learn app-based CRM, data, inventory, routing, and mapping technology.
Ability and desire to work with people across different ages, economic circumstances, racial groups, and ethnic groups.
Ability to speak and write in English.
Flexibility and ability to adapt to varied work requirements, changing situations, and different weather conditions in New England.
Ability to work cooperatively with Spoonfuls staff and partners, and to use inclusion, tact, and diplomacy when working with diverse people.
Ability to reliably meet or exceed the expectations of the Food Recovery Coordinator role.
Ability to drive for long periods; stand, walk, sit, use hands and arms, reach, climb stairs, stoop, kneel, and repeatedly climb in and out of a dock-high vehicle during a five-day workweek.
Ability to perform moderate to heavy physical labor, including repeatedly lifting or maneuvering up to 50 pounds and handling an average of 14,000 pounds of food per week.
Ability to speak and hear clearly, work in refrigerated areas for periods of time, navigate a city or metro area, and use GPS.
Willingness and ability to use inventory, CRM (Salesforce), telematics, routing and mapping, and communication apps.

Nice To Haves

One or more years of commercial truck driving experience.
ServSafe or other food-safety experience.
Previous customer-service, food-insecurity, and/or grocery experience.
Food-handling experience.

Responsibilities

Drive a medium-duty 10- to 16-foot non-CDL NPR box truck and refrigerated Sprinter van on a defined route, following company, U.S. Department of Transportation, and Massachusetts Department of Transportation safety and compliance requirements.
Lead food recovery on the assigned route and represent Spoonfuls to vendors and beneficiary partners.
Cull, lift, weigh, load, organize, track, and collect prepared, perishable, and other recovered food from vendors and other sources.
Adapt to regular routes and accommodate approved last-minute additions, timing changes, and occasional or one-time pickup and delivery needs.
Communicate partner requests to change delivery schedules to the office team and follow the team’s approval process for changes.
Ensure food-safety guidelines are followed by Spoonfuls staff and partners; inspect donations and refuse products that do not meet stated criteria.
Deliver food to beneficiary partners on the same day it is acquired.
Participate in route reviews with the office team to support efficient operations.
Record collections and distributions accurately in the inventory system on the same day as each pickup and delivery.
Maintain vendor, beneficiary, and food-recovery records in Salesforce.
Meet monthly with a supervisor to provide updates and review issues; attend regular in-person and virtual team meetings and education sessions.
Build and maintain positive relationships with vendors, beneficiaries, and Spoonfuls staff; report partner problems, issues, or complaints to supervisors promptly.
Support onboarding of food donors and recipients and efforts to improve partner performance.
Stay in contact with key partner staff about pickups, deliveries, delays, and other issues; respond promptly and respectfully to office outreach.
Communicate clearly in writing and verbally and demonstrate customer-service skills.
Support requests from other departments, which may include taking and submitting photos, sourcing partner quotes, participating in photo or video shoots, and supporting ridealongs.
Complete Driver Vehicle Inspection Reports (DVIRs) before and after each shift and follow DOT and company vehicle and safety rules.
Keep vehicle cabs and cargo areas clean and orderly; use company vehicles only for recovered-food transport or purposes authorized by the office team.
Drive and park safely and lawfully, and participate in vehicle maintenance, cleaning, and upkeep while reporting issues and following office-team directions.
Arrive on time in Spoonfuls-branded uniform and appropriate non-slip shoes.