Program Coordinator, True Life Recovery (Bilingual)

North County Lifeline•Vista, CA

5d•$23 - $25

About The Position

The Program Coordinator provides administrative support for TrueLife Recovery, an outpatient substance use treatment program serving youth ages 12–21 in North County. The role requires bilingual English and Spanish proficiency; bilingual pay is available. An associate degree or higher is required, and a bachelor’s degree is preferred but not required. Experience in behavioral health or substance use treatment is preferred. The coordinator supports program intake, billing and eligibility tracking, client file maintenance, reporting, spending and incentive tracking, reception, and general administrative needs. The position requires strong organizational, time-management, communication, and computer skills, as well as the ability to manage multiple priorities with minimal supervision. The coordinator must demonstrate initiative, discretion, independent judgment, collaboration, and knowledge of trauma-informed, client-driven, and culturally competent care. The role requires reliable transportation, a California driver license, and a good driving record. The employee must be willing to use their own properly insured, reliable vehicle for work; mileage is reimbursed. Employment is contingent on required screenings, including background checks, driving record verification, tuberculosis testing, and drug screening.

Requirements

Bilingual English and Spanish proficiency.
Associate degree or higher.
Strong knowledge of Microsoft Word, Excel, PowerPoint, and Publisher, and ability to work with Access databases.
Ability to type 50 words per minute.
Strong time-management, attention-to-detail, and organizational skills, with flexibility to manage multiple priorities and meet deadlines with minimal supervision.
Ability to write and communicate professionally, including accurate spelling and grammar.
Ability to exercise discretion and independent judgment, take initiative, and work independently.
Ability to establish and maintain effective working relationships and collaborate with others.
Knowledge of trauma-informed, client-driven, and culturally competent care.
Reliable transportation, a California driver license, and a good driving record.
Willingness to use a personal, properly insured, reliable vehicle for work; mileage is reimbursed.
Successful completion of required employment screenings, including background, driving record, tuberculosis, and drug checks.

Nice To Haves

Bachelor’s degree.
Experience in behavioral health or substance use treatment.
10-key-by-touch proficiency.
Knowledge of Excel formulas.
ACCPAC knowledge.

Responsibilities

Receive telephone or email service requests from schools and community partners, verify client eligibility, and schedule program intakes.
Run reports to track program billing and ensure services are billable under Medi-Cal and program eligibility rules.
Review electronic and paper client files to ensure administrative paperwork is complete and filed correctly.
Track program activities, services, and outcomes, and complete assigned monthly and quarterly reports.
Participate in staff and stakeholder meetings, assigned training, and supervision.
Order program office supplies.
Provide educational presentations to students about entry to the program.
Prepare correspondence, memos, charts, tables, graphs, reports, meeting agendas and minutes, forms, and flow charts, ensuring accuracy and clarity.
Input or provide data for the Quarterly Status Report (QSR) and Staffing Status Report (SSR) for submission by the TLR Program Manager.
Create flyers, brochures, and other computer graphics; proofread and correct spelling, grammar, and layout.
Collaborate with the team to run monthly medical coverage checks and prevent billing errors.
Assist with tracking and monitoring program spending.
Maintain program-funded incentives and support, and assist with incidental client purchases when program staff are unavailable.
Complete required reports for approval by the Program Manager.
Maintain program files and an organized, HIPAA-compliant filing system for physical and electronic files.
Provide reception coverage as needed, including answering phones, greeting visitors, processing mail, and directing inquiries.
Complete other duties as assigned.