Food Operations Manager 2

Sodexo Careers • Melrose, MA

1d • Onsite

About The Position

Sodexo is seeking a Food Operations Manager 2 to support food service operations at Tufts Medical Center – Melrose. This role is heavily focused on retail food service operations, driving customer experience, financial performance, and operational excellence across multiple retail venues. The ideal candidate is a hands-on leader with a curious, improvement-driven mindset, who thrives in a fast-paced healthcare environment and enjoys developing teams, enhancing retail concepts, and delivering innovative solutions.

Requirements

• Proven leadership experience in retail food service or high-volume dining environments
• Demonstrated ability to manage, motivate, and develop large teams (20+ employees)
• A hands-on management style with a willingness to be present in operations and support frontline teams
• Strong financial acumen, including experience with labor, cost controls, and P&L accountability
• A curious, solutions-oriented mindset with a focus on continuous improvement and innovation
• Knowledge of food safety and sanitation standards (ServeSafe certification preferred)
• Excellent communication and customer service skills
• Associate's Degree or equivalent experience
• 2 years minimum management experience
• 2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

• ServeSafe certification

Responsibilities

• Lead and oversee day-to-day retail food operations, ensuring high-quality service, presentation, and customer satisfaction
• Manage and develop a team of 25 frontline employees, including scheduling, training, coaching, and performance management
• Drive retail growth and innovation, identifying opportunities to improve sales, customer engagement, and offerings
• Maintain strong financial oversight, including cost controls, labor management, and adherence to budget targets
• Ensure food safety, sanitation, and regulatory compliance (HACCP and Sodexo standards) across all operations
• Foster a culture of continuous improvement, proactively identifying operational efficiencies and implementing solutions
• Build strong relationships with clients, patients, and staff to enhance the overall dining experience

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree