Food Operations Manager (Healthcare)

Sodexo Careers•New Haven, CT

1d•Onsite

About The Position

Sodexo is seeking a Food Operations Manager (Healthcare) to join their team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut. This role is responsible for overseeing patient service operations, supporting diet office and menu operations, and enhancing the patient dining experience in a healthcare setting. The position involves partnering with Patient Experience Managers, clinical teams, and frontline staff to drive operational excellence, patient satisfaction, and regulatory compliance.

Requirements

Strong leadership and communication skills with the ability to maintain high standards and implement policies effectively.
Passion for delivering an exceptional patient and customer experience.
Experience in healthcare food service or patient dining operations.
Knowledge of nutrition, therapeutic diets, and diet office functions.
Experience collaborating with nursing and interdisciplinary teams.
Strong people leadership skills with experience developing and engaging frontline teams.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Associate's Degree or equivalent experience.
2 years minimum management experience.
2 years minimum functional experience in food or culinary services (restaurants, fast food, vending, catering, institutional services, mall food courts, etc.).

Nice To Haves

Oversight of diet office operations preferred.
Experience with patient satisfaction initiatives, meal rounding, and service recovery preferred.
Healthcare management experience strongly preferred.

Responsibilities

Lead and support daily patient services operations, ensuring high-quality meal service and operational consistency.
Oversee diet office operations, menu processes, and support specialized diet compliance.
Evaluate and develop service levels across the Patient Services Program to exceed patient and customer satisfaction goals.
Support Sodexo’s Patient Dining Program, including daily meal rounding and service recovery efforts.
Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience.
Perform tray assessments to ensure food quality, presentation, and meal accuracy.
Drive achievement of key performance indicators (KPIs), budget adherence, and operational goals.
Support successful Gold Checks, regulatory inspections, and audit readiness.
Provide direct supervision, coaching, and development of frontline hourly employees.
Foster a culture of compassion, accountability, and service excellence through Sodexo CARES behaviors.