Food Operations Manager (Healthcare)

Sodexo•New Haven, CT

21h•Onsite

About The Position

Sodexo is seeking a Food Operations Manager (Healthcare) to join their team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut. This role is for a service-driven leader to oversee patient service operations, support diet office and menu operations, and enhance the patient dining experience in a healthcare setting. The position involves partnering with Patient Experience Managers, clinical teams, and frontline staff to drive operational excellence, patient satisfaction, and regulatory success.

Requirements

Strong leadership and communication skills with the ability to maintain high standards and implement policies effectively
Passion for delivering an exceptional patient and customer experience
Experience in healthcare food service or patient dining operations
Knowledge of nutrition, therapeutic diets, and diet office functions
Experience collaborating with nursing and interdisciplinary teams
Strong people leadership skills with experience developing and engaging frontline teams
Ability to manage multiple priorities in a fast-paced healthcare environment
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Oversight of diet office operations preferred
Experience with patient satisfaction initiatives, meal rounding, and service recovery preferred
Healthcare management experience strongly preferred

Responsibilities

Lead and support daily patient services operations, ensuring high-quality meal service and operational consistency
Oversee diet office operations, menu processes, and support specialized diet compliance
Evaluate and develop service levels across the Patient Services Program to exceed patient and customer satisfaction goals
Support Sodexo’s Patient Dining Program, including daily meal rounding and service recovery efforts
Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience
Perform tray assessments to ensure food quality, presentation, and meal accuracy
Drive achievement of key performance indicators (KPIs), budget adherence, and operational goals
Support successful Gold Checks, regulatory inspections, and audit readiness
Provide direct supervision, coaching, and development of frontline hourly employees
Foster a culture of compassion, accountability, and service excellence through Sodexo CARES behaviors