Food Operations Manager (Healthcare)

Sodexo•New York, NY

1d•Onsite

About The Position

Sodexo is seeking a Food Operations Manager (Healthcare) to join their team at New York City Health + Hospitals/Queens. This role involves leading daily food service operations in a fast-paced healthcare environment, managing a team of approximately 64 union employees, and ensuring high-quality patient dining experiences. The position requires a hands-on, service-driven leader committed to exceptional care and service.

Requirements

Experience in healthcare food service or patient dining operations
Proven leadership experience managing frontline teams in a high-volume environment
Strong employee engagement and accountability skills, ideally in a union setting
Knowledge of food safety, sanitation, and regulatory compliance
Excellent communication and client relationship skills
Ability to manage multiple priorities in a fast-paced, mission-driven environment
Passion for delivering an exceptional patient and customer experience
Bachelor’s Degree or equivalent experience
3 years minimum management experience
3 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Union leadership experience preferred
Patient services or bedside dining experience a plus
Experience with healthcare food management systems and reporting tools preferred

Responsibilities

Lead and support daily food and patient dining operations in a complex healthcare setting
Supervise, coach, and develop a team of approximately 64 union frontline employees
Ensure high-quality meal service, food safety, and operational consistency
Support tray line execution, meal service flow, and patient satisfaction initiatives
Collaborate with clinical teams and hospital leadership to support a positive patient experience
Monitor and maintain compliance with HACCP, Department of Health, Joint Commission, and Sodexo standards
Support labor scheduling, staffing, productivity, and operational priorities
Drive accountability, employee engagement, and continuous improvement initiatives
Participate in achieving key operational and financial performance goals
Foster a culture of safety, teamwork, and service excellence