Food Operations Manager 2
About The Position
Sodexo's Campus Segment at The State University of New York at New Paltz (SUNY New Paltz) is seeking a Food Operations Manager 2 to oversee all aspects of campus dining operations. This leadership role reports directly to the General Manager and serves as second-in-command, stepping in during the GM’s absence. With a managed volume exceeding $14 million annually, the Food Operations Manager will oversee residential dining, high-volume retail, catering, the on-campus bakery, and the Coffee Shop. This position is highly focused on service excellence, team development, financial performance, and client satisfaction. The successful candidate will lead a team of 3 salaried managers and 50+ hourly staff, while also supporting a large student workforce of 100+ during the academic year.
Requirements
- Proven experience in college/university dining operations, particularly in resident dining
- Strong leadership and management skills with experience guiding large teams
- Demonstrated success in cost controls, budgeting, and financial performance
- Knowledge of food safety and physical safety protocols
- Exceptional customer service and client relations skills
- Passion for team building, mentoring, and professional development
- Associate's Degree or equivalent experience
- 2 years minimum management experience
- 2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Nice To Haves
- Union experience is a plus
Responsibilities
- Provide strategic and hands-on leadership across residential dining, bakery, and retail operations
- Ensure exceptional service standards and a positive dining experience for students, faculty, and guests
- Lead, coach, and develop salaried and hourly teams, fostering a culture of collaboration, accountability, and continuous improvement
- Maintain compliance with food safety and physical safety programs
- Manage purchasing, food and labor cost controls, and budget adherence
- Partner with Human Resources to uphold standards in performance management, training, and team development
- Act as a primary point of contact for client engagement and issue resolution
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
