Food Hall & Bar Operations Manager

Weyland Ventures•Louisville, KY

2d•Onsite

About The Position

Mashup Food Hall is seeking a strong, service-forward operator to oversee the day-to-day management of the food hall, bar operations, vendor coordination, and front-of-house execution. As the Food Hall & Bar Operations Manager, you will serve as the central operational leader for the property-owning the guest experience, supporting vendor success, managing service standards, overseeing reporting and invoicing processes, and ensuring the food hall runs smoothly both operationally and financially. This role requires a hands-on leader who thrives in high-energy environments, can balance hospitality with operational discipline, and is comfortable managing both people and business performance.

Requirements

A systems thinker who brings structure, accountability, and calm to fast-paced environments
A hospitality professional who leads from the floor and understands how operational details impact guest experience
A strong communicator comfortable working with independent vendors, hourly staff, leadership, and guests
Someone who can balance hospitality, financial awareness, and operational execution
Organized, proactive, and confident making decisions in real time
Proficient in POS systems (Toast preferred), reporting, and hospitality operations
3–5 years of hospitality management, food hall operations, bar management, or multi-unit restaurant leadership experience
Strong understanding of beverage operations, cost controls, and inventory management
Experience overseeing vendor relationships or multi-concept hospitality environments preferred
Experience with reporting, invoicing, collections, and operational financial oversight
Proven ability to lead teams and maintain strong guest experience standards in high-volume environments

Nice To Haves

Experience with reporting, invoicing, collections, and operational financial oversight
Proven ability to lead teams and maintain strong guest experience standards in high-volume environments

Responsibilities

Serve as the on-site operational leader during peak service hours
Lead day-to-day execution of all front-of-house operations across the food hall and bar
Conduct daily opening and closing walkthroughs to ensure operational readiness
Ensure shared spaces, patios, condiment stations, restrooms, and guest areas remain clean, stocked, and guest-ready
Troubleshoot operational issues in real time with a calm, solution-oriented mindset
Manage ordering and inventory for shared market operations and bar supplies
Maintain operational systems, shift logs, checklists, and communication tools
Serve as the primary liaison between Mashup leadership and food hall vendors
Host and lead recurring vendor meetings focused on operations, sales pacing, marketing initiatives, and hall-wide communication
Support vendors in resolving operational, delivery, setup, staffing, and service issues
Oversee monthly vendor invoicing, collections, and reporting processes in partnership with leadership/accounting
Track vendor sales pacing and operational performance to identify opportunities or concerns
Maintain consistent communication around expectations, standards, operating hours, and guest experience
Ensure vendors are aligned with Mashup operational and hospitality standards hall-wide
Provide weekly operational reporting to leadership on vendor performance, sales pacing, operational challenges, and business trends
Assist in monitoring cash flow adjustments, labor trends, and operational efficiencies
Support forecasting and operational planning around events, seasonality, and business needs
Maintain accuracy in POS reporting, cash handling, and operational reporting systems
Work closely with leadership to identify opportunities for operational improvement and revenue growth
Develop, cost, and maintain rotating cocktail, beer, wine, and N/A menus that complement vendor offerings
Manage relationships with liquor distributors, breweries, and beverage partners
Monitor beverage COGS, pricing, inventory, and bar profitability
Oversee POS accuracy, cash flow, and reporting via Toast
Lead bar prep, stocking, cleaning, and service systems
Train and supervise bartenders, runners, and bar leads to uphold service standards and efficiency
Lead and manage front-of-house staff including bartenders, runners, and bar leads
Build team schedules aligned with sales trends, events, and operational needs
Deliver pre-shift meetings and communicate daily priorities clearly
Coach team members and document performance concerns when necessary
Foster a collaborative, accountable, and hospitality-driven workplace culture
Support hiring, onboarding, and training initiatives alongside leadership