Food Hall Attendant

JACK Entertainment•Warrensville Heights, OH

1d•Onsite

About The Position

This role is responsible for meeting or exceeding store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security. The attendant will handle payments, operate the cash register, and account for all transactions. They will engage with customers, prepare food and beverages to standard recipes, and maintain cleanliness of food preparation areas. The position involves opening food service outlets, preparing and serving various food and beverage items, and performing various tasks within the store. Additionally, the attendant will monitor guest alcohol consumption, interact with guests and co-workers professionally, and dispose of refuse and debris according to procedures. Use of food preparation equipment is also required.

Requirements

Must be able to sit, stand or walk for long periods of time (8 hours).
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Must have the manual dexterity to operate necessary F&B equipment.
Ability to communicate clearly and concisely, both orally and in writing
Work requires schedule flexibility which may include nights, weekends, and holidays.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Ability to work effectively in a fast-paced environment.
Ability to learn quickly.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal skills, ability to build relationships and work as part of a team.

Nice To Haves

Six months previous experience in related field preferred, but not required.
Prior money/cash handling experience preferred but not required.

Responsibilities

Meet or exceed store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
Handles payments from guests, operates cash register, and properly settle checks according to procedures and SOPs established by management.
Accounts for assigned cash drawers, all money received, and all transactions recorded during shifts.
Records all tips collected from credit cards.
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
Prepare food and beverages to standard recipes or customize for customers, including recipe changes (e.g. temperature, quantity of ingredients or substituted ingredients).
Maintains and rotates dated food stock and arriving food orders.
Ensures cleanliness of food preparation areas, by cleaning and wiping down workstation and utensils before and after each assignment.
Breaks down workstations, cleans & restocks.
Opens food service outlets in a timely fashion as instructed, including the preparation, and serving of bakery, grab and go, beverage, coffee, and ice cream items, as needed.
Available to perform many different tasks within the store during each shift.
Performs “station” and “side work” checks, as directed by policy and assists with administrative duties as assigned.
Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests and/or guest table.
Removes and properly disposes of all refuse and debris accumulated in service stations and dining tables in accordance with department procedures.
Use of oven, toaster, steamer, blender, and other food preparation equipment.