Food & Consumables Coach
About The Position
The Food & Consumables Coach leads and develops teams, teaches and trains associates, tours stores to provide feedback, and communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting business objectives. The Coach models and supports exceptional customer service using the One Best Way service model. Responsibilities include supporting customer service initiatives, resolving customer needs and complaints, developing action plans to correct deficiencies, and leading process improvements to provide a high-quality customer experience. The role drives financial performance and sales for the designated store area by evaluating profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and seasonal transitions, overseeing inventory flow and operational processes, and implementing plans to reduce shrink and achieve sales and profit goals. The Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties; sets expectations; promotes belonging; and develops qualified associates to meet staffing needs and support company growth. The position coordinates and oversees work activities, builds relationships with stakeholders, supports plans and initiatives, communicates objectives, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards. The role also embodies Walmart's stated values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
- Communicate and collaborate with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts, set clear expectations, and guide teams in implementing business solutions and achieving objectives.
- Model and support exceptional customer service through the One Best Way service model and customer service initiatives.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
- Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, recognize, and supervise associates; assign duties and set clear expectations.
- Promote a belonging mindset and develop qualified associates to meet staffing needs and company growth potential.
- Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans and initiatives.
- Set and communicate goals and objectives, measure progress, promote accountability, identify improvement opportunities, and encourage continuous learning.
- Ensure compliance with company policies and procedures and support the company's mission, values, standards of ethics, and integrity.
- Model Walmart's values by building inclusive, high-performing teams; acting with integrity; serving customers and members; and pursuing continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
