Food & Consumables Coach-2
About The Position
The Food & Consumables Coach leads and develops teams, drives customer service, and manages the financial performance and sales of a designated store area. The role involves coaching associates, setting expectations, supporting merchandising and operational processes, and ensuring customer needs and issues are resolved. The Coach also helps implement company initiatives and change efforts, monitors business results, and develops action plans to improve performance and mitigate shrink. The position provides supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, recognizing contributions, and fostering a workplace where associates feel they belong. It coordinates job-related activities and assignments, builds relationships with stakeholders, tracks progress toward objectives, identifies improvement opportunities, and promotes adaptability and continuous learning. The role is responsible for supporting compliance with company policies and procedures and for modeling Walmart’s values, ethics, and integrity. It emphasizes collaboration, accountable leadership, customer-focused decision-making, learning, continuous improvement, and the responsible use of technology. The position is based at the Walmart facility at 9700 Ocean Hwy W, Calabash, North Carolina.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Must attend and successfully complete all job-required training and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and firearms-authorized training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, develop, and coach teams by training associates, listening to them, touring stores, and providing feedback through Tour-to-Teach.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions and meeting objectives.
- Model exceptional customer service and support customer service initiatives, including Store of the Community and community outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
- Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to reduce shrink and achieve sales and profit goals.
- Hire, train, mentor, and supervise hourly associates; assign duties, set expectations, recognize associates, and develop qualified talent to meet staffing needs.
- Build relationships with key stakeholders, support plans and initiatives, communicate goals, measure progress, and identify improvement opportunities.
- Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
- Promote a culture of belonging, collaboration, accountability, continuous learning, and customer-focused decision-making.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability coverage.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefits, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
