Food & Consumables Coach

Walmart•Chelsea, AL

3d•Onsite

About The Position

The Food & Consumables Coach leads and develops teams, supports store operations, and drives customer service and financial performance in the designated store area. The role teaches, trains, listens to associates, tours stores and provides feedback, communicates with associates at all levels, and leads company change efforts. It sets clear expectations and guides teams in implementing business solutions and achieving business objectives. The Coach models exceptional customer service and supports initiatives such as Store of the Community and community outreach. The role resolves customer needs, complaints, and issues; develops action plans to address deficiencies; and leads process improvements to deliver a high-quality customer experience. Responsibilities include reviewing profit-and-loss statements; assisting with budgeting, forecasting, and expense control; monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes; and taking action to mitigate shrink and achieve sales and profit goals. The Coach hires, trains, mentors, recognizes, and develops associates, assigns duties, sets expectations, and promotes belonging and accountability. The position coordinates and oversees work assignments, maintains stakeholder relationships, supports plans and initiatives, sets and communicates goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies, procedures, mission, values, and ethics standards, supports the Open Door Policy, and provides guidance on business processes and practices. The role is expected to demonstrate Walmart’s values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and mentor associates; listen to associates, tour stores, and provide feedback.
Communicate store operations, technology, business initiatives, merchandising, and company direction to associates at all levels.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer service standards and support customer service initiatives, including Store of the Community and community outreach programs.
Resolve customer needs, complaints, and issues; create action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and develop associates; assign duties, communicate expectations, support staffing needs, and promote belonging.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans and initiatives.
Set and communicate goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and uphold company mission, values, ethics, and integrity standards.
Support the Open Door Policy and provide direction and guidance on business processes and practices.
Promote collaboration, continuous learning, use of new technologies, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.