Food Concept Group Leader

Ball State University•Muncie, IN

10d•Onsite

About The Position

Ball State University Dining is hiring a full-time, on-campus Food Concept Group Leader at Starbucks in North Dining. Under the direction of the Unit Manager, this position leads, directs, and assists employees in delivering excellent customer satisfaction, food quality, service, efficiency, and productivity while complying with safety, sanitation, HACCP, Indiana Food Service Code, University, and branded-concept standards. The role includes food preparation and service, cashiering, record keeping, inventory, staff training, communication, promotions, menu and concept development, and adherence to brand license and franchise agreements. The position is scheduled across a two-week rotation, with shifts generally from 1:30 p.m. to 10:00 p.m. and days off as listed in the posting. Candidates must have current authorization to work in the United States without employer sponsorship. The role requires a high school diploma or GED, at least two years of direct or related food-service experience, ability to read and comprehend applicable policies and procedures, and that the candidate be at least 18 years old.

Requirements

High school diploma or equivalent (GED).
Two years of direct or related work experience in food service.
Ability to read and comprehend specified policies and procedures.
Must be 18 years or older.
Current authorization to be employed in the United States without employer sponsorship.
Physical ability to perform duties involving standing, walking, lifting, carrying, pushing, pulling, reaching, stooping, climbing, crouching, kneeling, and handling items; lifting and exertion demands vary by task, with some inventory tasks requiring exertion up to 100 pounds occasionally.
Ability to use food-service equipment and POS and office-related devices, perform basic mathematical calculations, and understand and communicate oral and written instructions.

Nice To Haves

Additional food-service experience.
Supervisory experience with demonstrated leadership and team-building skills.

Responsibilities

Perform food preparation, food service, and cashiering duties as assigned.
Lead, direct, and assist employees in following timely procedures and meeting license, franchise, and department standards for menu preparation and service, food presentation, quality control, customer service, sanitation, and safety.
Orient, coach, and train employees; ensure staff are trained before performing job assignments; and provide accurate, balanced performance feedback.
Count the safe; audit safe records and cashier reports; submit accurate checkout reports; account for shortages and sales deposits; report unaccounted funds over $20 to the Unit Manager; approve cashier refunds; audit no-sale transactions; maintain the meal-card system; and ensure sales are accurately rung through the POS system.
Monitor inventory and purchasing, follow University procedures, maintain appropriate stock levels, and complete accurate weekly food and supply inventories.
Maintain adequate staffing, arrange replacement employees according to University procedures, document regular and overtime scheduling, and protect confidential communications.
Unlock and secure the facility; observe safety and security precautions; and safeguard personal and unit keys.
Help optimize profitability by monitoring food waste, portion control, inventory, key control, theft and security controls, POS use, and care of facilities and equipment; assist with evaluating controllable costs and implementing corrective measures.
Assist the Unit Manager with marketing and promotion programs.
Assist in planning standard and custom menus, submitting recipes for new menu items, developing the unit's sales mix, and planning and executing special, catered, and other non-routine food services.
Perform other duties as assigned.

Benefits

Medical and prescription plans / health insurance.
Dental insurance.
Flexible spending and health savings accounts.
Paid time off.
Holiday pay; the benefits section specifies 10 holidays per year.
Paid parental leave of six weeks.
Short-term disability insurance.
Long-term disability insurance.
Life insurance.
Retirement benefits, including University-funded retirement.
Tuition discounts and tuition coverage: 90% of a child's undergraduate tuition at Ball State, 100% of the employee's undergraduate tuition, and 80% of graduate tuition.