CityWalk Food Cashier

Universal Studios Hollywood • Los Angeles, CA

13d • Onsite

About The Position

This role is responsible for operating the cash register, processing transactions, and providing excellent customer service in a food service environment. The Food Cashier will also be responsible for opening and closing procedures, maintaining a clean work area, and ensuring food safety standards are met. Additionally, the position requires monitoring and maintaining a safe and secure environment for guests and team members, and effectively resolving guest inquiries and conflicts.

Requirements

• Must be 18 years older
• Valid California Food Handler required before first day

Nice To Haves

• Previous Customer Service and Cash Handling Experience Preferred

Responsibilities

• Verify starting cash bank and balance out at the end of shift. Operate cash register and process credit card transactions. Advise Supervisor on need for cash mid-days drops and complete change requests, per established procedures.
• Opening procedure set up the venue. Maintain a clean, organized and sanitized food service area. Closing procedure, re-stock, clean, put away product in Fridge or waste.
• Process guests’ food and beverage orders and up sell products. Follow all food safety procedures and proper portioning procedures to maintain cost.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous and outgoing manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies are upheld.
• Balance cash drawers at the beginning and end of each shift, with a strong emphasis on accuracy, integrity, and adherence to established cash-handling procedures.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Collaborate with team members and management to ensure a compliant, efficient, and secure cash-handling process in line with company policies and legal requirements.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed