About The Position

The Food & Beverage Team Leader leads an efficient, guest-focused Food & Beverage team to keep products fresh, in stock, available, accurately priced, and presented according to standards. The role supports food and food-service operations, including replenishment, inventory accuracy, food safety, quality, merchandising, pricing, promotions, and vendor partnerships. The Team Leader plans and assigns workload, coaches and develops hourly team members, monitors business results, and collaborates with store leadership to achieve sales goals and deliver a positive guest experience. The position may also include guest-service support, safety and compliance responsibilities, and occasional store-level leadership-on-duty responsibilities. The role is full-time, but does not guarantee 40 hours per week; hours may vary with business needs.

Requirements

  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Strong interest in and knowledge of the Food & Beverage business.
  • Ability to lead and hold others accountable.
  • Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
  • Ability to work independently and as part of a team; manage workload and prioritize tasks independently.
  • Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
  • Welcoming and helpful attitude toward guests and team members; effective communication skills.
  • Ability to access all areas of the building to respond to guest or team-member issues; interpret instructions, reports, and information; and accurately handle cash-register operations as needed.
  • Ability to climb ladders, scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise weighing up to 44 pounds without additional assistance.
  • Flexible availability for varying hours, days, and shifts, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
  • Ability to work in refrigeration and freezer conditions where common allergens may be handled or present, and in varying temperatures, humidity, and other elements during duties such as Drive Up and carryout.
  • Ability to remain mobile for the duration of scheduled shifts; shift length may vary.

Nice To Haves

  • Previous retail and/or food experience is preferred, but not required.

Responsibilities

  • Deliver an Easy, Inspiring and Friendly guest experience and ensure team members understand and consistently follow guest-experience commitments and operating standards.
  • Observe team performance, provide feedback, recognize strong performance, and hold team members accountable.
  • Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and guest experience.
  • Understand sales goals and plan and execute daily and weekly workloads, including merchandising, pricing, sales-floor display changes, sampling, and promotions.
  • Lead the Food & Beverage team in completing daily standards walks and assess backroom, sales-floor, and food-service areas.
  • Prioritize business needs, review reporting for trends, set clear expectations with guidance from the direct leader, and align team workload with business priorities.
  • Partner and communicate with store leadership to influence sales performance and workload delivery; use check-ins and check-outs as daily connection points.
  • Maintain fresh, full, and food-safe areas through inventory management, routines, and food-safety policies and procedures.
  • Assign daily tasks based on planned workload and guest traffic; validate progress on assigned work, production routines, and best practices.
  • Develop team skills through coaching, training, and daily interactions; lead team huddles to communicate priorities and trends.
  • Build and maintain vendor partnerships, establish expectations, and ensure brand standards and reliable in-stock conditions.
  • Place store-initiated orders where applicable and keep current on relevant products and trends to educate team members.
  • Support hiring and onboarding processes for new team members.
  • Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining compliance with applicable laws and procedures.
  • Become a subject matter expert in applicable adult-beverage laws and help protect the store’s liquor license, where applicable.
  • Uphold Starbucks and Pizza Hut brand standards and maintain productive partnerships with their district managers, where applicable; complete required training and certifications.
  • Demonstrate ethical conduct, safety, and compliance; model safe behaviors, identify and correct hazards, assist with incident response, and report or investigate injuries promptly and accurately.
  • Model physical-security processes and support storewide merchandise-protection strategies as directed by best practices.
  • Promote inclusion by valuing diverse perspectives, acting authentically and respectfully, and creating equitable experiences.
  • As a key carrier, follow safe and secure training and processes.
  • Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts and address store emergency and compliance requirements.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may have access to comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability and long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Financial, education, and well-being benefits.
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