Food & Beverage Shift Manager

North Metro Harness Ini • Forest Lake, MN

2d • Onsite

About The Position

Lead a dynamic Food & Beverage team in a fast-paced, guest-focused environment. As the Food & Beverage Shift Manager, you'll oversee daily operations, support and coach team members, and help deliver exceptional service across our dining venues. This is a great opportunity for a hands-on leader who enjoys developing people, solving challenges, and ensuring every shift runs smoothly while creating an outstanding guest experience.

Requirements

• Previous Food & Beverage leadership or supervisory experience preferred.
• Strong customer service skills with the ability to create positive guest experiences.
• Excellent communication skills with the ability to lead, coach, and support team members.
• Ability to handle guest concerns, employee issues, and stressful situations with professionalism.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively with team members, other departments, vendors, and community partners.
• Detail-oriented with the ability to complete operational tasks accurately, including cash handling and reporting.
• Proficiency with computer systems, including email and other business applications.
• Flexible availability to work varying shifts, including nights, weekends, and holidays.
• Must be able to obtain a Minnesota Racing Commission gaming license.

Responsibilities

• Lead and support Food & Beverage team members during assigned shifts while maintaining an active floor presence through coaching, assistance, and feedback.
• Deliver exceptional guest service by ensuring satisfaction, resolving concerns, and encouraging repeat business.
• Support a positive team environment by addressing employee questions, concerns, and conflicts.
• Complete shift responsibilities, including cash drawer pulls, side work checks, server report closeouts, and daily operational tasks.
• Manage phone calls, emails, and department communications professionally and efficiently.
• Participate in F&B meetings and collaborate with leadership on department goals and improvements.
• Support events, promotions, racing, concerts, reservations, and special activities.
• Build strong relationships with internal departments, vendors, representatives, and local partners.

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off (vacation, sick, holidays, bereavement)
• Employee Discounts on food and merchandise
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Tools, resources and opportunities for career growth and development
• Employee recognition programs including , years of service, and employee of the quarter
• Branded apparel provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed