Shift Manager - Food and Beverage

Casino and•Chicago, IL

3d•Onsite

About The Position

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere. Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations. Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the New York State Gaming Commission regulations. Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs. Maintains high food, service and health and safety standards. Responds to guest and employee needs and resolves complaints and issues. Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards. Controls labor and operating expenses. Schedules and directs staff in the performance of work assignments. Maintains high visibility during peak periods. Ensuring all Guests receive superior service. Perform other duties as assigned.

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must be a high school graduate or equivalent
Must have two or more years related experience
Excellent written and communication skills

Nice To Haves

Ability to work Flexible hours
Must be available to work flexible shifts, weekends, and holidays

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the New York State Gaming Commission regulations
Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
Maintains high food, service and health and safety standards
Responds to guest and employee needs and resolves complaints and issues
Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
Controls labor and operating expenses
Schedules and directs staff in the performance of work assignments
Maintains high visibility during peak periods
Ensuring all Guests receive superior service
Perform other duties as assigned