FOOD & BEVERAGE SERVER - Cape Hatteras/Outer Banks KOA 2027

KOA•Rodanthe, NC

About The Position

The Server greets guests, takes food and drink orders, and ensures guests are satisfied throughout their meal. The role involves communicating with kitchen staff to ensure orders are prepared correctly and delivered promptly. Servers maintain clean, sanitized, stocked, and properly set-up outlets; clear and reset tables; operate a POS system; assist with basic food preparation; and understand and communicate the current menu. They handle cash and credit card transactions according to KOA procedures, use up-selling strategies to increase revenue, and maintain high standards of professionalism, customer service, quality, and cleanliness. The position also requires familiarity with restaurant and kitchen fire extinguisher locations and operation, and safe handling of chemicals using appropriate personal protective equipment.

Requirements

Fluent in spoken and heard English.
Experience in customer service and resolving customer issues.
Working knowledge of operational procedures.
Comfortable working in a fast-paced, high-pressure environment.
Able to work nights, weekends, and holidays.
Able to lift and carry up to 25 pounds regularly and lift or move up to 50 pounds occasionally with assistance.
Able to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and perform repetitive movements.
Able to stand and walk for entire shifts, and sit, lift, and carry trays as needed.
Able to work in a fast-paced, noisy, and sometimes crowded environment, with potential exposure to kitchen heat or freezer cold.
Able to work with risks including burns from hot equipment, knife cuts, and slips on wet or greasy floors, and wear required PPE such as slip-resistant shoes, gloves, and masks.
Able to work in areas where common allergens may be handled or present.
Able to manage occasional interruptions and shifting priorities.
Valid driver's license; may be expected to drive a motorized vehicle and must have close and distance vision, and be able to sit, see, and read signs and traffic signals.

Responsibilities

Greet guests and maintain a friendly demeanor throughout their dining experience.
Ensure outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift, following sanitation, safety, and food and beverage control policies.
Clear, clean, and reset tables as needed.
Operate the POS system.
Assist with basic food preparation as needed.
Understand and communicate the current menu.
Follow policies for handling the cash drawer and KOA cash and credit card procedures.
Increase revenue through up-selling strategies and ancillary income.
Maintain high standards of professionalism, customer service, quality, and cleanliness.
Know the locations of fire extinguishers and how to operate them in the restaurant and kitchen.
Handle chemicals safely according to department standards and use appropriate PPE.