FOOD & BEVERAGE SERVER - Cape Hatteras/Outer Banks KOA 2027

Kampgrounds Of America, Inc.•Rodanthe, NC

2d•Onsite

About The Position

The Food & Beverage Server greets guests, takes food and drink orders, and ensures guests are satisfied throughout their meal. The role communicates with kitchen staff so that orders are prepared correctly and delivered promptly. Servers maintain clean, stocked, and properly set-up dining outlets while following sanitation, safety, food and beverage control, and cash-handling procedures. They may assist with basic food preparation and help increase revenue through up-selling. The position is performed primarily indoors in a fast-paced, sometimes noisy or crowded environment. Shifts involve significant standing and walking, carrying trays, and exposure to kitchen heat or freezer cold. The role may involve occasional interruptions and shifting priorities, and requires following applicable safety procedures and using personal protective equipment.

Requirements

Fluent in spoken and heard English.
Experience in customer service and resolving customer issues.
Working knowledge of operational procedures.
Comfortable working in a fast-paced, high-pressure environment.
Able to work nights, weekends, and holidays.
Able to regularly lift and carry up to 25 pounds and occasionally lift or move up to 50 pounds with assistance.
Able to bend, stoop, kneel, crouch, climb, push, pull, and reach overhead.
Able to perform repetitive motions and stand, walk, sit, lift, and carry trays during shifts.
Able to work in environments where common allergens may be handled or present.
Valid driver's license; the position may require driving a motorized vehicle and the associated vision and reading of signs and traffic signals.

Responsibilities

Greet guests and maintain a friendly demeanor throughout their dining experience.
Ensure outlets are sanitized, cleaned, stocked, and correctly set up at the start of and throughout each shift, following sanitation, safety, and food and beverage control policies.
Clear, clean, and reset tables as needed.
Operate the point-of-sale (POS) system.
Assist with basic food preparation as needed.
Understand and communicate the current menu.
Follow policies for handling the cash drawer and KOA cash and credit card procedures.
Use up-selling strategies to increase revenue and ancillary income profitability.
Maintain professionalism and high standards of customer service, quality, and cleanliness.
Know the locations of fire extinguishers and how to operate them in the restaurant or kitchen.
Handle chemicals safely in accordance with department standards and use appropriate personal protective equipment.