OUTLETS MANAGER
Lais Hotel Properties L•Stratford, ON
•CA$50,000 - CA$54,689•Onsite
About The Position
Parlour Inn is currently seeking a Food & Beverage Outlets Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. This posting is for an existing vacancy within Lais Hotel Properties Limited. Please note this position requires full-time open availability including evening & weekends. The primary function of this role is to oversee all team members and service in the Restaurant, Bar and Banquet Rooms while ensuring that the highest level of service is provided at all times.
Requirements
- 3 years supervisory skills with 5 years restaurant experience
- Work well in a fast-paced environment
- Excellent leadership skills
- Completion of Restaurant Management courses
- Excellent communication skills both written and oral
- Computer and monitory skills
- Able to recognize and respect customer and team member confidentiality
- Smart serve certificate required
Nice To Haves
- Previous up-selling and/or sales experience is considered an asset
Responsibilities
- Providing personalized and exceptional guest service at every given opportunity
- Meeting established up-selling and sales goals
- Ensures the outlets are fully operational in terms of both quality and sufficient staffing to service the guests
- Responsible for scheduling of team members as necessary
- Prepares schedules to be posted seven days in advance of the first day of the pay cycle
- Responsible for daily payroll of department, disbursement of gratuities, the monitoring of labour costs and maintaining staffing levels in accordance to budget under the supervision of the Food & Beverage Manager
- Responsible for assisting with inventories, adequate par levels and purchasing of necessary product under the supervision of the Food & Beverage Manager
- Ensures the team members are aware of and follow all health and safety policies and procedures
- Preparing for and facilitating pre-shift meetings
- Responsible for restaurant reservations and reservations system, maximizing seating occupancy while maintaining a high quality of service
- Responsible for the coaching and disciplining of team members as necessary
- Responsible to assist Food & Beverage Manager in the recruiting process
- To perform all administrative duties as necessary relating to restaurant/human resources policies
- Handles all team member inquiries as necessary
- Responsible for the cleanliness and tidiness of the restaurant
- Responsible for the organization of new team member training
- Responsible for all processes related to POS Operations. Some of these duties are as follows: Issuing of new cards, menu input for food & beverage
- Responsible for establishing and maintaining controls reporting to assure there is no theft and to minimize waste of all products
- Supervises and directs restaurant, lounge, patio, and room service team members and operations
- Supervises and directs banquet operations in conjunction with the F&B Manager and Group Sales Manager
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional product and services meeting our Guests’ specific preferences
- Assessing Guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
- All other duties as assigned
- Prioritize demands of Team Members, other departments and supervisors to meet all objectives
- Balance demands of Team members in terms of hours worked versus shift priority and gratuity distribution
- The volume of business during peak seasons requires an individual who can remain in control of the situation as well as deal with over-bookings and time-constraints
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
