Outlets General Manager

Pyramid Global Hospitality•College Station, TX

4d•$75,000•Onsite

About The Position

We are looking for a top-notch Banquet Manager to lead a variety of high-end events throughout the year aligned with our world-class Howdy Hospitality. The Banquet Manager will supervise the overall operations for the food and beverage services required for on-site catered events and off-site catered events, which include food service, beverage service, and event set-up. This role is responsible for championing a culture focused on delivering exceptional guest experiences across all outlets, ensuring consistently high guest satisfaction scores and online review ratings. The position involves actively engaging with guests, resolving service concerns promptly, and establishing service standards that exceed expectations. The Outlet General Manager will also lead initiatives to enhance guest loyalty and community engagement. Financially, the role requires achieving annual revenue, profit, and flow-through goals for all outlets, managing labor costs through effective scheduling and staffing, and controlling beverage costs and operating expenses through purchasing discipline, inventory management, and waste reduction. Analysis of financial statements and performance trends is crucial for developing strategies to improve profitability. Leadership responsibilities include recruiting, training, coaching, and developing high-performing teams, conducting performance reviews, and fostering a culture of accountability and teamwork. The Outlet General Manager is expected to make team development a top operational priority, including developing and maintaining comprehensive onboarding and training programs. Revenue growth and business development involve creating and executing revenue-generating initiatives, programming, and promotional events to drive traffic and increase average guest spend. Collaboration with hotel leadership to maximize internal guest capture and outlet utilization is also key. Marketing and community engagement include partnering with the Marketing team on promotional campaigns and supporting local partnerships. Beverage program management encompasses overseeing inventory, ordering, cost controls, and profitability, partnering with vendors, and maintaining quality standards. Operational excellence requires ensuring compliance with health, safety, sanitation, and alcohol service regulations, maintaining high standards of cleanliness and presentation, and continuously evaluating processes for efficiency.

Requirements

5+ years of progressive restaurant or hospitality management experience.
Proven success managing restaurant, bar, and high-volume beverage operations.
Strong financial acumen with experience managing labor and controllable expenses.
Demonstrated ability to lead, coach, and develop management teams.
Experience driving revenue growth through promotions, events, and guest engagement initiatives.
Strong communication, leadership, and organizational skills.
Ability to work flexible schedules including evenings, weekends, and holidays.

Nice To Haves

Multi-unit food and beverage management experience preferred.
Hotel food and beverage leadership experience.
Experience overseeing coffee shop operations.
Knowledge of beverage cost management and inventory controls.
Experience with POS systems, scheduling software, and financial reporting tools.

Responsibilities

Champion a culture focused on delivering exceptional guest experiences across all outlets.
Ensure consistently high guest satisfaction scores and online review ratings.
Actively engage with guests and resolve service concerns promptly and professionally.
Establish and maintain service standards that exceed brand and guest expectations.
Lead initiatives that enhance guest loyalty, repeat business, and community engagement.
Achieve annual revenue, profit, and flow-through goals for all outlets.
Manage labor costs through effective scheduling, staffing models, productivity monitoring, and workforce planning.
Control beverage costs and operating expenses through purchasing discipline, inventory management, and waste reduction programs.
Analyze financial statements, labor reports, productivity metrics, and outlet performance trends.
Develop and execute strategies to improve profitability while maintaining service standards.
Recruit, train, coach, and develop high-performing teams.
Conduct regular performance reviews and succession planning discussions.
Foster a culture of accountability, engagement, teamwork, and continuous improvement.
Identify and develop future leaders within the department.
Develop and maintain comprehensive onboarding and training programs for all positions.
Conduct ongoing service, beverage, sales, leadership, and operational training.
Ensure all managers consistently coach and train their teams.
Monitor training effectiveness and implement corrective action as needed.
Develop and execute revenue-generating initiatives across all outlets.
Create programming and promotional events designed to drive traffic and increase average guest spend.
Identify opportunities for upselling, beverage program enhancements, and local market engagement.
Collaborate with hotel leadership to maximize internal guest capture and outlet utilization.
Analyze market trends and competitive activity to identify growth opportunities.
Partner with the Marketing team to develop promotional campaigns, seasonal offerings, special events, and outlet positioning strategies.
Support social media initiatives, local partnerships, and community outreach efforts.
Ensure marketing efforts align with business objectives and revenue targets.
Participate in hotel-wide initiatives that drive food and beverage visibility and performance.
Oversee beverage operations including inventory management, ordering, cost controls, and profitability.
Partner with vendors and distributors to optimize product selection and pricing.
Maintain beverage quality standards and ensure compliance with all alcohol service regulations.
Develop innovative beverage promotions and seasonal offerings.
Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
Maintain outstanding cleanliness, presentation, and operational standards across all outlets.
Continuously evaluate processes for efficiency improvements and cost savings.
Monitor staffing levels, service execution, and operational readiness.
Serve as Manager-on-Duty as required.

Benefits

401k with a company match and immediate vesting after 90 days of service
Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
Extensive training programs for hospitality and non-hospitality skillsets
Pet insurance discounts
Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
Tuition/education reimbursement eligibility after 12 months of service
Salaried position, paid biweekly
Extensive health benefits
Paid time off
Retirement
Employee discounts at hundreds of US and international properties