Outlets General Manager

Pyramid Global Hospitality • College Station, TX

6d • $75,000 • Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:
Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates!

Requirements

• 5+ years of progressive restaurant or hospitality management experience.
• Multi-unit food and beverage management experience preferred.
• Proven success managing restaurant, bar, and high-volume beverage operations.
• Strong financial acumen with experience managing labor and controllable expenses.
• Demonstrated ability to lead, coach, and develop management teams.
• Experience driving revenue growth through promotions, events, and guest engagement initiatives.
• Strong communication, leadership, and organizational skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Nice To Haves

• Hotel food and beverage leadership experience.
• Experience overseeing coffee shop operations.
• Knowledge of beverage cost management and inventory controls.
• Experience with POS systems, scheduling software, and financial reporting tools.

Responsibilities

• Champion a culture focused on delivering exceptional guest experiences across all outlets.
• Ensure consistently high guest satisfaction scores and online review ratings.
• Actively engage with guests and resolve service concerns promptly and professionally.
• Establish and maintain service standards that exceed brand and guest expectations.
• Lead initiatives that enhance guest loyalty, repeat business, and community engagement.
• Achieve annual revenue, profit, and flow-through goals for all outlets.
• Manage labor costs through effective scheduling, staffing models, productivity monitoring, and workforce planning.
• Control beverage costs and operating expenses through purchasing discipline, inventory management, and waste reduction programs.
• Analyze financial statements, labor reports, productivity metrics, and outlet performance trends.
• Develop and execute strategies to improve profitability while maintaining service standards.
• Recruit, train, coach, and develop high-performing teams.
• Conduct regular performance reviews and succession planning discussions.
• Foster a culture of accountability, engagement, teamwork, and continuous improvement.
• Identify and develop future leaders within the department.
• Develop and maintain comprehensive onboarding and training programs for all positions.
• Conduct ongoing service, beverage, sales, leadership, and operational training.
• Ensure all managers consistently coach and train their teams.
• Monitor training effectiveness and implement corrective action as needed.
• Develop and execute revenue-generating initiatives across all outlets.
• Create programming and promotional events designed to drive traffic and increase average guest spend.
• Identify opportunities for upselling, beverage program enhancements, and local market engagement.
• Collaborate with hotel leadership to maximize internal guest capture and outlet utilization.
• Analyze market trends and competitive activity to identify growth opportunities.
• Partner with the Marketing team to develop promotional campaigns, seasonal offerings, special events, and outlet positioning strategies.
• Support social media initiatives, local partnerships, and community outreach efforts.
• Ensure marketing efforts align with business objectives and revenue targets.
• Participate in hotel-wide initiatives that drive food and beverage visibility and performance.
• Oversee beverage operations including inventory management, ordering, cost controls, and profitability.
• Partner with vendors and distributors to optimize product selection and pricing.
• Maintain beverage quality standards and ensure compliance with all alcohol service regulations.
• Develop innovative beverage promotions and seasonal offerings.
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
• Maintain outstanding cleanliness, presentation, and operational standards across all outlets.
• Continuously evaluate processes for efficiency improvements and cost savings.
• Monitor staffing levels, service execution, and operational readiness.
• Serve as Manager-on-Duty as required.

Benefits

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed