Food & Beverage Operations Supervisor

Spire Hospitality•Orange, CA

10d•$25 - $29•Onsite

About The Position

Hotel Fera, a DoubleTree by Hilton, is a boutique-inspired lifestyle hotel in the heart of Orange County. Just minutes from Disneyland® Resort, Angel Stadium, the Honda Center, the Anaheim Convention Center, Chapman University, and John Wayne Airport, Hotel Fera offers stylish accommodations, locally inspired dining at The Peel Craftbar & Kitchen, handcrafted Starbucks® coffee and grab-and-go favorites at K2 Koffee KITCHEN, an outdoor pool, pickleball courts, and more than 30,000 square feet of flexible indoor and outdoor meeting and event space. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Requirements

Knowledge of food and beverage industry, current market trends and federal, state and local laws pertaining to the hospitality industry, i.e., OSHA, Local Liquor Commission, Department of Health and Sanitation regulation.
Thorough knowledge of food products, standard recipes and proper preparations.
Bar, Culinary, sales and service background required.
Ability to obtain any government required licenses or certificates.
Extensive experience in restaurant, bar, banquet, stewarding, kitchen, sales, catering and management required.
Minimum two years supervisory experience in hotel industry.

Nice To Haves

College degree in related field preferred.
Additional language ability preferred.

Responsibilities

Train, supervise and work with all Food & Beverage staff in order to ensure proper food preparation, Bar menu and presentation according to hotel standards in order to ensure a high-quality product.
Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
Respond promptly and effectively to guest questions and requests
Fosters strong working relationships within Food & Beverage and with other departments by communicating effectively
Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery
Perform line employees job functions as needed under high volume and emergency situations.
Ability to access, understand and accurately input information using a moderately complex computer system.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, empathy and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to move throughout the hotel property and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
Complies with health and safety rules, regulations and procedures to maintain a safe environment.