Food & Beverage Operations Supervisor

Spire Hospitality•Orange, CA

9d•Onsite

About The Position

Hotel Fera, a DoubleTree by Hilton, is a boutique-inspired lifestyle hotel in the heart of Orange County, offering stylish accommodations and locally inspired dining. SPIRE Hospitality, the management company, specializes in creating memorable guest experiences and delivering best-in-class service. They ensure employees have the support, tools, and opportunities for growth in their hospitality careers.

Requirements

Bar, Culinary, sales and service background required.
Ability to obtain any government required licenses or certificates.
Extensive experience in restaurant, bar, banquet, stewarding, kitchen, sales, catering and management required.
Minimum two years supervisory experience in hotel industry.
Ability to access, understand and accurately input information using a moderately complex computer system.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, empathy and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to move throughout the hotel property and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Thorough knowledge of food products, standard recipes and proper preparations.
Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Nice To Haves

College degree in related field preferred.
Additional language ability preferred.

Responsibilities

Train, supervise and work with all Food & Beverage staff in order to ensure proper food preparation, Bar menu and presentation according to hotel standards in order to ensure a high-quality product.
Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy.
Respond promptly and effectively to guest questions and requests.
Foster strong working relationships within Food & Beverage and with other departments by communicating effectively.
Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training.
Excel at multitasking in a dynamic environment.
Resolve guest concerns with attentive service recovery.
Perform line employees job functions as needed under high volume and emergency situations.