Lake Compounce - Food & Beverage Manager

Splish Splash Water Park•Bristol, CT

15d•$65,000 - $70,000•Onsite

About The Position

The Food & Beverage Manager oversees operations for a variety of food and beverage outlets and catering activities, ensuring compliance with food preparation, service, safety, and other applicable standards while maintaining guest satisfaction. This year-round, full-time management position requires open schedule availability during peak season, including evenings, weekends, and holidays. The manager leads assigned teams and departments, manages budgets and financial performance, improves operations, and supports the overall success of Lake Compounce.

Requirements

High school diploma or equivalent.
Three to five years of experience in catering, food service, or a restaurant role.
At least three years of supervisory experience.
Must be at least 18 years old.
Ability to work a flexible schedule, including evenings, weekends, and holidays, and frequently work beyond standard 9 a.m. to 5 p.m. hours during the operating season.
Valid driver’s license and good driving record.
Ability to lead and motivate a large group of employees and assist in food and beverage roles as needed.
Safety-oriented approach and understanding of state and local food preparation and serving regulations.
Strong customer service and conflict-resolution skills.
Ability to handle high-pressure situations, deadlines, and multiple priorities in a dynamic environment.
Creative thinking while working within business constraints.
Strong written and verbal communication, attention to detail, and problem-solving skills.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Ability to handle private and confidential information discreetly.
Ability to obtain Food Handler Safety Certification (ServSafe or similar) within 90 days of hire when required by state and local guidelines.
Ability to stand, walk, and remain on feet for most of the workday; occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders; and remain sedentary for extended periods while using a computer.
Ability to withstand heat and humidity from food preparation equipment and carry, push, pull, lift, and hold objects weighing 30 pounds or more.

Nice To Haves

Bachelor’s degree in Hospitality, Business Management, or a related discipline; equivalent work experience will also be considered.
Previous amusement park, theme park, or waterpark experience.
Spanish or other bilingual language skills.
Practical knowledge of point-of-sale technology and PCI compliance.

Responsibilities

Manage all aspects of the food and beverage team and any other assigned departments.
Lead by example and represent Lake Compounce’s core values; mentor and coach assigned employees.
Manage departmental financial performance, spending, budgets, revenue, and cost-saving opportunities.
Develop and implement operational improvements and programs to increase sales and profits.
Ensure compliance with company policies, industry practices, food safety standards, and applicable laws and regulations.
Learn the essential duties of assigned food and beverage roles and fill in for those positions when needed.
Participate in hiring, orientation, training, coaching, discipline, scheduling, and timekeeping for assigned employees.
Ensure required meal and other breaks are provided in accordance with Connecticut law.
Evaluate operations and implement improvements to reduce costs, improve food quality and guest wait times, and improve employee satisfaction.
Maintain food quality, customer service, sanitation, safety, and inspection readiness in restaurants and food stands.
Greet customers, answer questions, and manage accurate transactions.
Address and resolve employee and guest complaints in accordance with company policies and applicable laws.
Oversee kitchen and stand operations, including cost of sales, inventory, purchasing, receiving, and pricing.
Prepare reports, develop and reconcile budgets, and analyze productivity, equipment, and supply costs.
Manage waste and spoilage.
Manage the catering program and support special events and group sales initiatives.
Maintain facilities in compliance with local, state, and federal codes and regulations, including OSHA and EPA requirements.
Partner with the County Health Department to ensure compliance with state and county health codes.
Escalate safety, quality, and operational concerns to appropriate food and beverage or park leadership.
Perform other duties as assigned by leadership.