[RWSBM] F&B - Manager

Rosewood Hotel Group•Montecito, CA

53d•$80,000 - $90,000•Onsite

About The Position

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an extraordinary Food & Beverage Manager. The F&B Manager is responsible for the management of all aspects of the outlet functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy of exceptional guest service.

Requirements

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Thorough understanding of financial reports including labour; ability to effectively direct and manage all facets of the Outlet.
Demonstrate project management experience in organizing, planning and executing large-scale projects from conception through implementation
Demonstrated experience in leading and developing people and the ability to establish rapport and/or influence and gain understanding of others
Ability to lead a team; flexibility with work schedule
Ability to enforce hotel's standards, policies and procedures with all kitchen personnel; ability to prioritize, organize and delegate work assignments
Ability to direct performance of Outlet associates and follow up with corrections where needed; ability to motivate Outlet associates and maintain a cohesive team;
Ability to promote positive work relationships with service personnel and other departments
Ability to ascertain associates training needs and provide such training; ability to work well under pressure of organizing and attaining production schedules and timelines
Ability to maintain good coordination; ability to transport cases of received goods to the workstations; ability to transport pots and pans of food from storage/prep areas to the serving line; ability to work an 8-12 hour shift, 5-7 days per week noisy and sometimes close conditions
Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards is met; ability to differentiate dates; ability to operate, clean and maintain all equipment required in job functions
Required to speak, read and write English, with fluency in other languages preferred.
Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Diploma/Some College or an equivalent combination of education and work-related experience.
Must have a current and valid Food Handler Certification.
Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Minimum 21 years of age to pour alcoholic beverages.
Minimum three years’ experience as a Restaurant Manager.
Hotel operational exposure (i.e. F&B) preferred.
Experience with a luxury or ultra-luxury property or brand preferred.

Nice To Haves

Fluency in other languages preferred.
Hotel operational exposure (i.e. F&B) preferred.
Experience with a luxury or ultra-luxury property or brand preferred.

Responsibilities

Provide exceptional service and ensure guest satisfaction with dining experiences
Manage a team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Manage and direct all F&B associates.
Interview, hire, train, performance manage and termination F&B associates.
Schedule associates and prepare payroll documents to ensure associates are properly compensated.
Ensure that standards are maintained at a superior level on a daily basis.
Manage guest relations and ensure guest satisfaction
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in restaurant.
Maintain complete knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
Maintain complete knowledge of daily menu specials, 86'd items.
Maintain complete knowledge of dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
Maintain complete knowledge of P.O.S. and manual system procedures.
Maintain complete knowledge of daily house count, arrivals/departures, V.I.P.'s.
Maintain complete knowledge of scheduled in-house group activities, locations and times.
Maintain complete knowledge of correct maintenance and use of equipment.
Maintain complete knowledge of all department policies/service procedures.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Requisition linens/skirting required for business and assign staff to transport such to the restaurant.
Meet with the Chef to review daily specials and 86'd items; update board throughout shift. Ensure that staff are aware of such.
Periodically check with the Front Desk to review updates on housecount and arrivals.
Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate proper breaks for staff.
Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.
Monitor the preparation of station assignments, ensuring compliance to departmental standards.
Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
Inspect grooming and attire of staff; rectify any deficiencies.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.
Ensure that the Host(ess) stand is clean, organized and stocked with designated supplies.
Review the reservation book, pre-assign designated tables and follow up on all special requests.
Ensure that specified number of menus and wine lists are available and in good condition for each meal period.
Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
Monitor and assist Host(ess) in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests.
Anticipate heavy business times and organize procedures to handle extended waiting lines.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
Monitor and handle guest complaints by following the six step procedures and ensuring guest satisfaction.
Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.
Check the status of all orders and ensure that they are delivered within designated timelines.
Monitor and ensure that all tables are cleared and reset according to department procedures.
Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
Assist restaurant staff with their job functions to ensure optimum service to guests.
Answer outlet phone within 3 rings, using correct salutations and telephone etiquette as needed.
Access all functions of the P.O.S. system in accordance to specifications. Restock journal tape and change ribbons as needed.
Manage and approve void checks in accordance with Accounting procedures.
Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards.
Issue manual checks when the system is down and ensure accountability of such.
Run system-closing reports and ensure that all servers' checks are closed before they sign out.
Ensure all closing duties for staff are completed before staff sign out.
Conduct formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Prepare and submit daily/weekly payroll and tip distribution records.
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
Document pertinent information in department logbook.
Complete all paperwork and closing duties in accordance with departmental standards.
Review status of assignments and any follow-up action with on-coming Assistant Manager.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
All other duties as required.