Food & Beverage Manager

BallenIsles Country Club•Reno, NV

10h•Onsite

About The Position

Hidden Valley Country Club is seeking an energetic, hospitality-driven Food & Beverage Manager to lead and oversee all food and beverage service operations throughout the Club. This hands-on leadership position is responsible for delivering exceptional member and guest experiences while managing multiple service outlets, driving operational excellence, and leading a high-performing team. The Food & Beverage Manager will oversee daily operations of the Club's restaurant and bar, pool snack bar and pool bar, two on-course beverage carts, and all member dining and social events. This individual will work closely with the Executive Chef, Golf Operations team, and Club leadership to ensure a consistent, elevated hospitality experience across all outlets. The ideal candidate is a highly organized, service-focused leader with experience managing multiple revenue centers in a private club, resort, hotel, or upscale hospitality environment.

Requirements

Minimum 3-5 years of progressive Food & Beverage management experience.
Experience managing multiple food and beverage outlets simultaneously.
Strong leadership and team development skills.
Proven ability to deliver high levels of hospitality and member satisfaction.
Strong organizational, communication, and problem-solving abilities.
Experience with inventory management and labor scheduling.
Ability to thrive in a fast-paced, service-oriented environment.
Proficient with Microsoft Office and POS systems.

Nice To Haves

Private club, resort, hotel, or upscale restaurant experience.
Troon, Club Essential, Jonas, Northstar, or similar hospitality software experience.
Food safety certification and alcohol service certification.
Experience leading member events, tournaments, and social programming.

Responsibilities

Direct and oversee all front-of-house food and beverage operations.
Manage the Club restaurant, bar, pool snack bar, pool bar, and beverage cart operations.
Ensure all outlets operate in accordance with Troon and Hidden Valley Country Club service standards.
Develop, implement, and maintain departmental Standard Operating Procedures (SOPs).
Monitor service execution and continuously identify opportunities to improve the member experience.
Ensure proper opening, closing, and cash handling procedures are consistently followed.
Maintain a clean, safe, and professional work environment.
Deliver exceptional hospitality and personalized service to members and guests.
Foster a culture centered on service excellence, accountability, and teamwork.
Address member concerns promptly and professionally.
Maintain a visible presence throughout the Club during operating hours.
Collaborate with Club leadership to enhance member programming and dining experiences.
Lead execution of all Hidden Valley Country Club member events.
Coordinate staffing, service plans, room setups, timelines, and operational logistics for Club events.
Work closely with culinary and operational teams to ensure seamless event execution.
Participate in planning and development of new dining and social experiences that drive member engagement.
Recruit, train, coach, and develop front-of-house associates.
Create and manage staff schedules based on business levels and labor budgets.
Conduct regular performance coaching and associate evaluations.
Foster a positive and productive team culture.
Ensure compliance with all company policies, safety procedures, and service standards.
Manage beverage inventory, ordering, receiving, and monthly inventory processes.
Monitor labor costs, beverage costs, and operating expenses.
Assist with budgeting and forecasting activities.
Analyze operational performance and implement improvements where necessary.
Ensure proper inventory controls are maintained across all outlets.
Support month-end reporting and financial review processes.