Food & Beverage Manager
About The Position
At Sofitel New York, we craft refined culinary experiences inspired by French art de vivre and the energy of Manhattan. The Food & Beverage Manager plays a pivotal role in delivering seamless service, sophisticated presentation, and exceptional operational execution across our restaurant and In-Room Dining. This leader ensures that every detail — from mise en place to the final farewell — reflects elegance, precision, and genuine hospitality, while achieving financial performance aligned with ownership and brand objectives. The Food & Beverage Manager oversees the daily operations of all Food & Beverage outlets, ensuring elevated service standards, operational excellence, and fiscal responsibility. The role partners closely with the leadership team to drive revenue growth, enhance guest engagement, and cultivate a high-performing team of service professionals.
Requirements
- Bachelor’s degree in Hospitality Management or related field preferred, or equivalent professional experience.
- 2–3 years of progressive Food & Beverage leadership experience within a luxury hotel or fine dining environment.
- Advanced knowledge of Food & Beverage operations within a luxury setting.
- Strong financial acumen and operational analysis skills.
- Exceptional communication and interpersonal skills with the ability to influence and lead.
- Ability to manage complex operational challenges with poise and decisiveness.
Responsibilities
- Lead the day-to-day management of Restaurant and In-Room Dining service operations.
- Ensure refined service choreography and seamless coordination between front and back of house.
- Maintain exceptional standards of cleanliness, ambiance, and presentation reflective of Sofitel’s luxury positioning.
- Support development and execution of the annual budget, business plan, and forecasts.
- Drive revenue optimization through cost control, labor management, and performance analysis.
- Maximize in-house capture and local market share through strategic outlet positioning.
- Uphold Sofitel brand standards and ensure compliance with all corporate SOPs and LSOPs.
- Ensure adherence to all federal, state, and local safety and sanitation regulations.
- Protect hotel assets through proactive oversight of equipment and facility maintenance.
- Collaborate on menu development, seasonal promotions, and curated experiences.
- Execute brand-aligned programming and activations that enhance the hotel’s culinary identity.
- Contribute to marketing initiatives that position outlets as sophisticated destinations within Midtown Manhattan.
- Recruit, train, mentor, and develop staff.
- Conduct performance evaluations and coaching conversations.
- Foster a culture of accountability, empowerment, and luxury service excellence.
- Address colleague relations matters with fairness and professionalism.
- Anticipate guest needs and resolve concerns with discretion and grace.
- Analyze guest feedback and market trends to continuously elevate the dining experience.
- Champion service personalization to cultivate loyalty and repeat visitation.
- Promote and support accident prevention and safety initiatives.
- Participate in hotel task forces and cross-functional committees.
- Represent the hotel in task force assignments as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
