Food & Beverage Host, Guy Fieri (Part-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

About The Position

The Food & Beverage Host creates a warm, welcoming, and efficient first impression for guests by greeting, seating, and supporting them throughout their dining experience. The Host manages seating flow using ProHost or other computerized reservation systems, provides menus and information about specials, and assists with guest questions or concerns. The role also helps maintain a clean and organized front-of-house environment, supports servers and bartenders with basic service tasks, and contributes to responsible alcohol service in accordance with EBCI liquor laws. The Host follows regulatory, departmental, and company policies and promotes Caesars Entertainment’s service culture, values, and Code of Commitment. The position involves demonstrating the organization’s mission and values, completing operational tasks accurately and efficiently, following assigned priorities, maintaining compliance with safety and regulatory requirements, and reporting concerns. The Host is expected to use resources responsibly, meet service and productivity expectations, support process improvements, provide friendly and professional guest service, and contribute to a positive, collaborative team environment. Training and skill-building activities support continued job proficiency.

Requirements

Must be at least 18 years of age.
RASP certification is required; it may be completed within 30 days of the hire date.
Strong guest service, communication, decision-making, and teamwork skills.
Ability to multitask, prioritize, work closely with others, adapt, learn, and receive direction.
Professional appearance and high personal hygiene standards.
Proficiency with Microsoft applications, including Excel.
Strong attention to detail, work ethic, and desire for continued growth.
Ability to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 25 pounds, and respond to visual and auditory cues.
Ability to work effectively in fast-paced, high-pressure environments, communicate clearly in English, and follow instructions accurately.
Comfort working amid varying noise, temperature, lighting, crowds, and air quality, including secondhand smoke.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED preferred.
Six months of prior food service experience preferred.

Responsibilities

Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
Follow established procedures, standards, work practices, task assignments, workflow priorities, and operational requirements.
Identify basic issues or inefficiencies and communicate them to supervisors.
Complete daily tasks accurately and efficiently in accordance with departmental procedures and quality standards.
Maintain compliance with company policies, safety guidelines, and regulatory requirements, and promptly report concerns.
Use resources responsibly, minimize waste, follow inventory procedures, and maintain proper documentation.
Meet performance expectations related to productivity, accuracy, and service quality; adopt process changes and provide feedback when requested.
Provide friendly, professional, and responsive service to guests, Team Members, and internal partners, escalating concerns when needed.
Help maintain a clean, organized, and welcoming environment.
Contribute to a positive, respectful, and collaborative workplace through teamwork and open communication.
Participate in training and skill-building activities and demonstrate reliability, accountability, and professionalism.
Greet and seat guests and support them throughout their dining experience.
Manage restaurant seating flow using ProHost or another computerized reservation system.
Provide menus and information about specials and assist with guest inquiries or concerns.
Support servers and bartenders with basic service tasks.
Contribute to responsible alcohol service in accordance with EBCI liquor laws.