Food & Beverage Director

Hollander Hospitality•Portland, OR

14h•Onsite

About The Position

The Crowne Plaza Portland Downtown - Convention Center is seeking a Food & Beverage Director to join our team. The Food & Beverage Director ensures a superior guest experience by efficiently managing food and beverage operations while maximizing hotel profitability. Participates in total hotel management as a member of the hotel management team.

Requirements

Knowledge of principles and processes for providing customer service including needs assessment and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of Microsoft Office programs including Word, Excel, Outlook.
Advanced knowledge of Point of Sale systems, Micros preferred.
Knowledge of food and beverage products, preparation, handling and service techniques, lounge operations, mixology and other food and beverage standard operating procedures.
Knowledge of health codes, food sanitation and safety practices.
Ability to meet quality standards for service and cleanliness.
Ability to make decisions guided by established policy and procedures.
Ability to analyze activities and information to arrive at logical conclusions and recommendations.
Ability to communicate clearly and concisely verbally and in writing to convey information effectively.
Ability to adapt to constantly changing situations and personalities ensuring quality service to all guests.
Ability to maintain decorum in stressful situations.
Ability to establish and maintain effective professional, courteous, constructive relationships with guests, staff and management team.
Ability to successfully hire, train and motivate staff.
Ability to work varying schedules to reflect business needs of the hotel, including evenings, weekends. and holidays and maintain 24 hour availability via cell phone.
Five years previous experience in a food and beverage environment and at least two years’ experience in a restaurant management or supervisory position required or equivalent combination of education and experience.
Must have a valid Food Handlers Permit.
Must have a valid OLCC card (OR) or ServSafe certification (WA).

Nice To Haves

Bachelor’s degree in Hospitality Management or similar preferred.

Responsibilities

Efficiently managing food and beverage operations while maximizing hotel profitability.
Participates in total hotel management as a member of the hotel management team.
Meet quality standards for service and cleanliness.
Make decisions guided by established policy and procedures.
Analyze activities and information to arrive at logical conclusions and recommendations.
Communicate clearly and concisely verbally and in writing to convey information effectively.
Adapt to constantly changing situations and personalities ensuring quality service to all guests.
Maintain decorum in stressful situations.
Establish and maintain effective professional, courteous, constructive relationships with guests, staff and management team.
Successfully hire, train and motivate staff.
Work varying schedules to reflect business needs of the hotel, including evenings, weekends. and holidays and maintain 24 hour availability via cell phone.