Food & Beverage Cashier, Room Service (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

1d•Onsite

About The Position

The Food & Beverage Cashier provides warm, attentive guest service while accurately processing payments and supporting smooth front‑of‑house operations within the assigned outlet. This role greets and seats guests as needed, assists with guest inquiries, maintains a clean and organized work environment, and ensures all transactions are handled in accordance with departmental and company standards. Responsibilities vary by location, and the Cashier contributes to a positive, energetic atmosphere while upholding all regulatory, departmental, and company policies and promoting the values and service culture of Caesars Entertainment. When assigned to the Employee Dining Room (EDR), the Food & Beverage Cashier may perform additional back‑of‑house and food‑service tasks. These include assisting behind the serving line, supporting basic food preparation, and ensuring proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers. The role helps maintain efficient EDR operations while upholding all food‑safety and quality standards. When assigned to Room Service, the Food & Beverage Cashier is responsible for managing the cash register bankroll, processing all payments and room charges, and maintaining accurate logs and charge records. The role requires strong menu knowledge, accurate order‑taking, and timely processing of guest requests, including VIP comp orders. Additional duties include verifying guest information, dispatching and tracking deliveries, coordinating tray pick‑ups, and assisting with routine inspections and inventories of room‑service equipment and supplies. The position supports smooth in‑room dining operations while ensuring prompt, professional guest service.

Requirements

Must be 21 years of age or older.
RASP certification is required (can be completed within 30 days of hire date).
Strong guest service, communication, decision‑making, and teamwork skills.
Able to multitask, prioritize, and work closely with others.
Adaptable, eager to learn, and receptive to direction.
Professional appearance with high personal hygiene standards.
Proficient with Microsoft applications, including Excel.
Extremely detail‑oriented with a strong work ethic and desire for continued growth.
Able to remain mobile throughout the casino, stand for extended periods, and perform frequent physical movements.
Able to lift up to 25 pounds.
Able to respond to visual and auditory cues.
Effective in fast‑paced, high‑pressure environments.
Able to communicate clearly in English and follow instructions accurately.
Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke).
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

A high school diploma or GED is preferred.
Six months of food service experience is preferred.

Responsibilities

Provide warm, attentive guest service while accurately processing payments and supporting smooth front‑of‑house operations.
Greet and seat guests as needed.
Assist with guest inquiries.
Maintain a clean and organized work environment.
Ensure all transactions are handled in accordance with departmental and company standards.
Uphold all regulatory, departmental, and company policies.
Promote the values and service culture of Caesars Entertainment.
When assigned to EDR: assist behind the serving line, support basic food preparation, and ensure proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers.
When assigned to Room Service: manage the cash register bankroll, process all payments and room charges, and maintain accurate logs and charge records.
When assigned to Room Service: verify guest information, dispatch and track deliveries, coordinate tray pick‑ups, and assist with routine inspections and inventories of room‑service equipment and supplies.
Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
Support departmental goals by following established procedures, standards, and work practices.
Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.
Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.
Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.
Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
Meet performance expectations related to productivity, accuracy, and service quality.
Support process improvements by adopting new procedures and providing feedback when requested.
Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
Help maintain a clean, organized, and welcoming environment that enhances the overall experience.
Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.
Participate in training and skill‑building activities to support personal growth and job proficiency.
Demonstrate reliability, accountability, and professionalism that strengthen team performance.