Dual Rate Food & Beverage Cashier, Gordon Ramsay (Full-Time; Varied)

Harrah's Cherokee Casino Resort • Cherokee, NC

12h • Onsite

About The Position

The Dual Rate Food & Beverage Cashier is a hybrid position that works as a Food & Beverage Cashier on some days and as a Food Service Supervisor on others. Team Members’ responsibilities vary based on that outlet’s operational needs. In the cashier capacity, the position provides warm, attentive guest service, processes payments accurately, assists with seating and guest inquiries, and helps maintain a clean and organized environment. In the supervisory capacity, the role supports daily food‑service operations by guiding team members, ensuring product and service standards are met, assisting with scheduling and reporting, and leading shift‑level communication and service recovery efforts. When assigned to the Employee Dining Room (EDR), the Dual Rate Food & Beverage Cashier may perform additional back‑of‑house and food‑service duties. These responsibilities include assisting behind the serving line as needed, supporting food preparation, and ensuring proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers. The role helps maintain efficient EDR operations while upholding all food‑safety and quality standards. When assigned to Room Service, the Dual Rate Food & Beverage Cashier is responsible for managing the cash register bankroll, processing all payments and room charges, and maintaining accurate logs and charge records. The role requires strong menu knowledge, accurate order‑taking, and timely processing of guest requests, including VIP comp orders. Additional duties include verifying guest information, dispatching and tracking deliveries, coordinating tray pick‑ups, and assisting with routine inspections and inventories of room service equipment and supplies. The position supports smooth in‑room dining operations while ensuring prompt, professional guest service.

Requirements

• Must be 21 years of age or older.
• High School diploma or GED required.
• RASP certification is required (can be completed within 30 days of hire date).
• Strong guest service skills.
• Strong communication skills.
• Strong decision-making skills.
• Strong teamwork skills.
• Ability to multitask.
• Ability to prioritize.
• Ability to work closely with others.
• Adaptable.
• Eager to learn.
• Receptive to direction.
• Professional appearance.
• High personal hygiene standards.
• Proficient with Microsoft applications, including Excel.
• Extremely detail-oriented.
• Strong work ethic.
• Desire for continued growth.
• Able to remain mobile throughout the casino.
• Able to stand for extended periods.
• Able to perform frequent physical movements.
• Able to lift up to 25 pounds.
• Able to respond to visual and auditory cues.
• Effective in fast-paced, high-pressure environments.
• Able to communicate clearly in English.
• Able to follow instructions accurately.
• Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke).
• Flexibility to work evenings, weekends, and holidays.

Nice To Haves

• One year of food service experience is preferred.

Responsibilities

• Provides warm, attentive guest service.
• Processes payments accurately.
• Assists with seating and guest inquiries.
• Helps maintain a clean and organized environment.
• Supports daily food‑service operations by guiding team members.
• Ensures product and service standards are met.
• Assists with scheduling and reporting.
• Leads shift‑level communication and service recovery efforts.
• Assists behind the serving line as needed in the Employee Dining Room (EDR).
• Supports food preparation in the EDR.
• Ensures proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers in the EDR.
• Manages the cash register bankroll for Room Service.
• Processes all payments and room charges for Room Service.
• Maintains accurate logs and charge records for Room Service.
• Takes accurate orders for Room Service.
• Processes guest requests, including VIP comp orders, in a timely manner.
• Verifies guest information for Room Service.
• Dispatches and tracks deliveries for Room Service.
• Coordinates tray pick‑ups for Room Service.
• Assists with routine inspections and inventories of room service equipment and supplies.
• Supports smooth in‑room dining operations.
• Ensures prompt, professional guest service.
• Lives the organization’s mission, values, ethics, and service culture in all daily interactions.
• Supports departmental goals by following and helping implement established plans, procedures, and improvements.
• Identifies operational challenges or inefficiencies and communicates or recommends solutions to enhance service and efficiency.
• Performs daily operational tasks accurately, efficiently, and in alignment with established standards and procedures.
• Assists with coordinating workflow, task assignments, and coverage to support business needs and maintain service levels.
• Monitors assigned areas for compliance with policies, safety guidelines, and regulatory requirements, escalating concerns appropriately.
• Uses resources responsibly by minimizing waste and following inventory, documentation, and cost‑effective practices.
• Observes and communicates performance trends, issues, or improvement opportunities to leadership.
• Supports process improvements by adopting new procedures and providing feedback to enhance consistency and outcomes.
• Provides friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
• Assists guests, clients, or internal partners promptly, resolving concerns when possible and escalating when needed.
• Helps maintain a clean, organized, and welcoming environment that enhances the overall experience.
• Contributes to a positive, respectful, and collaborative work environment through teamwork, communication, and professionalism.
• Provides on‑the‑floor guidance and support to team members when functioning in a supervisory capacity, without direct reporting responsibilities.
• Assists with training, onboarding, and skill development activities to support team readiness and operational consistency.

Benefits

• Family-style service approach fostering warmth, connection, and a genuine sense of belonging.
• Treats every guest and colleague with the same care and hospitality as family.
• Creates a welcoming environment built on respect, teamwork, and personalized attention.
• Prioritizes service that is thoughtful, supportive, and rooted in genuine relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED