Food & Beverage Host - Gordon Ramsay Burger

Lahal Management LP•Coquitlam, BC

3d•Onsite

About The Position

Under the direction of the Supervisor or Shift Manager, the Host at Gordon Ramsay Burger serves as the first point of contact for guests and plays a pivotal role in delivering an exceptional dining experience. This position is responsible for greeting guests warmly, managing waitlists and reservations, and coordinating smooth guest flow throughout the restaurant. The Host helps maintain a welcoming, efficient, and guest-ready environment while consistently upholding all company policies, procedures, and Gordon Ramsay brand standards.

Requirements

Minimum 1 year customer service experience
Must be available to work a flexible schedule including evenings, weekends and holidays
Possesses a valid Serving it Right certification
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Excellent verbal and written communication skills
Ability to successfully obtain a Gaming Worker License

Nice To Haves

Experience using “Open Table” reservations platform an asset
Computer literacy in MS Office an asset

Responsibilities

Welcome guests with a polished, friendly, and professional presence that reflects the energy of the restaurant.
Manage the seating chart with accuracy and efficiency, balancing guest experience with operational flow.
Provide clear, confident communication around wait times while maintaining a positive guest experience.
Assist with reservations and guest inquiries, ensuring accuracy and timely follow-up.
Collaborate with servers and leadership to maintain smooth operations during peak periods.
Identify and escalate guest concerns promptly to the appropriate team member.
Maintain a clean, organized, and guest-ready host stand and entrance area at all times.
Communicate clearly and professionally with guests, team members, and leadership.
Uphold the Gordon Ramsay standard of hospitality through every interaction.
Perform additional tasks as assigned to support the overall guest experience.