Food & Beverage Attendant

The Observatory Sun Valley, A Viceroy Resort•Ketchum, ID

8d•Onsite

About The Position

The Food & Beverage Attendant plays a key role in supporting food and beverage operations throughout the resort by assisting with food delivery, In-Room Dining support, guest service, operational setup, and overall service flow across multiple outlets including restaurant, lounge, pool, banquet, café, and In-Room Dining operations. This position is responsible for helping maintain exceptional presentation, responsiveness, cleanliness, and operational efficiency while supporting elevated guest experiences aligned with Viceroy luxury hospitality standards. This role requires strong communication, urgency, attention to detail, and operational flexibility in a fast-paced luxury hospitality environment. The ideal candidate is team-oriented, guest-focused, and committed to delivering attentive, professional, and seamless service throughout all resort food & beverage operations.

Requirements

Previous restaurant, hotel, resort, food & beverage, In-Room Dining, or hospitality experience preferred, but not required.
Previous luxury hospitality or multi-outlet food & beverage experience preferred.
Ability to work efficiently in a fast-paced, high-volume hospitality environment.
Strong communication, teamwork, and guest service skills.
Basic knowledge of food and beverage service standards preferred.
Ability to multitask, prioritize responsibilities, and maintain professionalism during high-volume service periods.
Ability to stand, walk, and carry trays or operational supplies throughout the shift.
Food Handler certification required or ability to obtain upon hire.
Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying operational demands.
Must maintain a positive, professional, and service-oriented demeanor at all times.

Responsibilities

Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Deliver food and beverage orders quickly, accurately, and professionally throughout the resort.
Support restaurant, lounge, pool, banquet, café, and In-Room Dining operations as business demands require.
Ensure all food and beverage items are presented according to resort and outlet standards prior to delivery.
Confirm all orders are accurate before leaving the kitchen or service area.
Assist with In-Room Dining operations including order delivery, tray retrieval, setup, breakdown, and guest interaction.
Assist servers, bartenders, and outlet teams with table maintenance, clearing, resetting, stocking, and operational support throughout service periods.
Maintain cleanliness, organization, and stocking of service stations, dining areas, hallways, and operational spaces.
Assist with running beverages, bread service, amenity deliveries, banquet support, and additional service tasks as operationally necessary.
Communicate effectively with culinary, stewarding, bartenders, servers, and leadership teams to maintain smooth service flow and operational efficiency.
Respond promptly and professionally to guest requests, questions, and service needs while communicating concerns to the appropriate team members.
Follow all food safety, sanitation, operational, and guest service standards.
Assist with opening, mid-shift, and closing side work duties as assigned.
Support banquet setups, breakdowns, seasonal activations, and special resort events as operational needs require.
Utilize proper communication and teamwork to support operational efficiency throughout food & beverage operations.
Attend required meetings, trainings, and departmental lineups.
Maintain regular attendance, punctuality, professional appearance, and grooming standards.
Ensure overall guest satisfaction through professionalism, responsiveness, urgency, and attention to detail.
Perform other duties as assigned by management.