Food & Beverage Assistant Shift Manager

PENN Entertainment • Columbus, OH

16d

About The Position

The Food & Beverage Assistant Shift Manager provides guidance and daily supervision to department staff and supports operational goals, performance, and profit objectives. The role coordinates scheduling with the manager while maintaining attention to guest satisfaction, maintains product menus and assists with inventory records, and upholds quality assurance, health department, and customer service standards. The position also supports departmental budgets, promotes superior customer service, assists the manager with administrative duties, ensures regulatory compliance within the area of responsibility, reports potential issues to management, and maintains strict confidentiality.

Requirements

• High school diploma or GED equivalent required.
• One to two years of beverage or equivalent experience.
• Ability to train, follow, and execute training manuals.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft applications, including Excel, Word, and Outlook.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
• Physical mobility, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs., and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while working in varying areas such as confined spaces.

Nice To Haves

• Bachelor's degree or associate's degree, or a combination of education and experience.
• Prior gaming experience.
• At least one year of supervisory experience.
• Knowledge of total beverage service.
• Promotional events experience.

Responsibilities

• Provide guidance and daily supervision to department staff.
• Support and administer operational goals and monitor performance and profit objectives.
• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Maintain the product menu and assist in recording product inventories.
• Maintain quality assurance procedures to meet health department and customer service standards.
• Support compliance with departmental budgets.
• Promote and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure team members follow customer service standards and address issues as they arise.
• Assist the manager with administrative duties as needed.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED